Coconut Blog

Coconut Blog


Call center customer service issues that are costing you money

Many businesses are realizing that improving the customer experience is critical to success, and are beginning to streamline their online channels to provide better service to their client base.  For appointment-driven organizations, the booking process is one of the most…

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Katherine Regnier receives 2018 Prairies Startup Canada Women Entrepreneur of the Year Award

Katherine Regnier was recognized as the recipient of the 2018 Prairies Startup Canada Woman Entrepreneur of the Year Award in Winnipeg. The Awards, which launched in 2014 and are now marking their fifth year, are the hallmark event celebrating outstanding achievement in…

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3 Ways Online Scheduling can Optimize Staff Time

When your staff are regularly preoccupied with inefficient tasks, it directly affects the productivity of your business.  Enterprise appointment scheduling software is an efficient and effective tool with many benefits, such as replacing the aggravating task of manually…

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How to Improve Customer Experience in Retail Banking

Attentions are divided. With all the different devices and distractions vying for people’s attention throughout the day, getting your message through can be tough. The retail banking industry has been struggling with this challenge for some time. So how do you break through…

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The Importance of Following-up After a Meeting

One of the key features of a meeting with current or potential customers is the follow-up. It does not matter how productive the customer meeting was if you do not keep the ball rolling by following-up with the individuals afterward. The benefits of following-up after a…

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3 ways to improve call center performance

Call centers can be a point of contention. On the one hand, they are the best way to manage customer calls, quickly find out what they’re looking for and guide them over the phone rather than in person. On the other hand, hold times can be agitating for customers and keeping…

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How to prioritize your IT projects

New technologies enter the market everyday and organizations are constantly looking in multiple directions for the next best thing to help elevate their business. Based on the velocity of technological change, organizations have to keep implementing new technology to maintain…

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5 Ways Appointment Scheduling Software Keeps You One Step Ahead of the Competition

It’s a jungle out there. These days the competition will take every advantage to break out from the pack. That’s why it’s so important that businesses strongly consider investing in an appointment scheduling system. In fact, according to industry analysts, appointment…

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Coconut CEO Katherine Regnier Wins Ravi Maithel Find A Way Award

Katherine Regnier is the first recipient of the Ravi Maithel Find A Way award. This award honours residents of Saskatchewan and Alberta who exemplify Ravi Maithel’s perseverance and success in finding a way to accomplish goals that others think are impossible. Katherine was…

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Why companies should consider self-serve solutions

In the last couple years, we’ve seen an increase in self-serve solutions. From gas pumps, grocery checkouts, food orders, and appointment scheduling, consumers are becoming accustomed to doing what they want when they want to. Additionally, the internet and mobile phones have…

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