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Coconut CEO Katherine Regnier Wins Ravi Maithel Find A Way Award

Katherine Regnier is the first recipient of the Ravi Maithel Find A Way award. This award honours residents of Saskatchewan and Alberta who exemplify Ravi Maithel’s perseverance and success in finding a way to accomplish goals that others think are impossible. Katherine was…

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Why companies should consider self-serve solutions

In the last couple years, we’ve seen an increase in self-serve solutions. From gas pumps, grocery checkouts, food orders, and appointment scheduling, consumers are becoming accustomed to doing what they want when they want to. Additionally, the internet and mobile phones have…

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Katherine Regnier joins fellow TechTO alumni for the Best of TechTO

Coconut Software CEO & Founder, Katherine Regnier will be joining fellow TechTO alumni presenters for the Best of TechTO on Feb 27th, 2018. The event features Katherine, along with Eva Wong, Co-Founder & COO of Borrowell, Ray Reddy, Founder of Ritual, and Chris Bryson,…

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Are you Optimizing your Social Content to Obtain New Customers? 

Did you know that in 2017 60% of the North American population was active on social media? (1)  In today’s world, it’s imperative that organizations have a strong social media presence to ensure they are reaching all possible customers. Social media is not only a way for…

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To build or buy?...that is the question

You’ve identified a gap in your workflow where a new software solution can help. Typically the first step is to jump online and start researching what options are out there to help fix the problem you’re trying to solve. Once you’ve identified which solutions can help, you…

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5 things to consider when writing an Enterprise Grade Appointment Scheduling RFP

Let’s get straight to it, shall we? All appointment scheduling solutions are not created equal. Let me explain: there are many solutions out there that “claim” to be enterprise appointment scheduling, but the truth is they most likely fall short in the following 5 areas.

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4 notifications types that decrease no-show meetings

For appointment driven organizations, making the meeting is everything. Companies work hard to ensure that customers are able to easily book meeting times with appropriate staff. Staff members are prepared to answer any questions and take the time necessary to ensure that the…

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Building Brand Loyalty with Consistent Customer Experience

The retail space is competitive. With so many options to choose from, brands need to make the extra effort to build a strong relationship with their customers. In order to build relationships, brands are putting a greater emphasis on creating consistent customer experiences.…

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  • By Marketing
  • In Reports
  • Posted December 13, 2017

Excerpt: The New Digital Experience

A couple of weeks ago, we published our latest white paper, Optimizing Customer Experience with Enterprise Appointment Scheduling. We’ve received a lot of great feedback so far on the new paper and want to thank everyone who took the time to read it. If you haven’t had a…

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Top 3 Credit Union Scheduling Pain Points

Depending on the size of a credit union, difficulties can arise for both advisors and members when booking appointments. Pain points generally culminate around staffing requirements, research and preparation and system limitations. These pain points lead to unproductive…

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