The Importance of Following-up After a Meeting

One of the key features of a meeting with current or potential customers is the follow-up. It does not matter how productive the customer meeting was if you do not keep the ball rolling by following-up with the individuals afterward. The benefits of following-up after a…

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3 ways to improve call center performance

Call centers can be a point of contention. On the one hand, they are the best way to manage customer calls, quickly find out what they’re looking for and guide them over the phone rather than in person. On the other hand, hold times can be agitating for customers and keeping…

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How to prioritize your IT projects

New technologies enter the market every day and organizations are constantly looking in multiple directions for the next best thing to help elevate their business. Based on the velocity of technological change, organizations have to keep implementing new technology to…

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5 Ways Appointment Scheduling Software Keeps You One Step Ahead of the Competition

It’s a jungle out there. These days the competition will take every advantage to break out from the pack. That’s why it’s so important that businesses strongly consider investing in an appointment scheduling system. In fact, according to industry analysts, appointment…

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Coconut CEO Katherine Regnier Wins Ravi Maithel Find A Way Award

Katherine Regnier is the first recipient of the Ravi Maithel Find A Way award. This award honours residents of Saskatchewan and Alberta who exemplify Ravi Maithel’s perseverance and success in finding a way to accomplish goals that others think are impossible. Katherine was…

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Why companies should consider self-serve solutions

In the last couple years, we’ve seen an increase in self-serve solutions. From gas pumps, grocery checkouts, food orders, and appointment scheduling, consumers are becoming accustomed to doing what they want when they want to. Additionally, the internet and mobile phones have…

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Katherine Regnier joins fellow TechTO alumni for the Best of TechTO

Coconut Software CEO & Founder, Katherine Regnier will be joining fellow TechTO alumni presenters for the Best of TechTO on Feb 27th, 2018. The event features Katherine, along with Eva Wong, Co-Founder & COO of Borrowell, Ray Reddy, Founder of Ritual, and Chris Bryson,…

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Are you Optimizing your Social Content to Obtain New Customers?

Did you know that in 2017 60% of the North American population was active on social media?  In today’s world, it’s imperative that organizations have a strong social media presence to ensure they are reaching all possible customers. Social media is not only a way for…

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To build or buy?...that is the question

You’ve identified a gap in your workflow where a new software solution can help. Typically the first step is to jump online and start researching what options are out there to help fix the problem you’re trying to solve. Once you’ve identified which solutions can help, you…

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5 things to consider when writing an Enterprise Grade Appointment Scheduling RFP

Let’s get straight to it, shall we? All appointment scheduling solutions are not created equal. Let me explain: there are many solutions out there that “claim” to be enterprise appointment scheduling, but the truth is they most likely fall short in the following 5 areas.

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