Organizations go through the process of identifying the issues affecting their operational processes, acquiring buy-in from decision makers and assembling their implementation squad, however, what good is it doing all the right things while failing to invest in team training with your technology vendor?
Implementing new technology is great, but if you don’t know how to use it properly, you may be paying for features or functionality that aren’t delivering much value. Many organizations offer add-on training sessions to teach customers how to navigate all the features of their new implementation, which allow you to optimize the return on your investment.
According to Middlesex University, 56% of HR Managers consider training and development to be an essential business enabler. Time is money, and one might think that training is a drain on time, that could be better spent working. However, the real cost that will negatively affect your organization comes into play if you’re not planning or executing your training programs correctly.
This post will cover the importance of getting trained on using your technology solution, and the risks that could affect your organization if you choose to forgo it.
Why should my organization invest in a training program for our new solution?
Choosing to invest in additional training sessions will allow your organization to get the most out of your new implementation. Ideally, you’ve chosen a solution that provides the most benefits to your organization. Getting trained on your new solution allows your staff to learn from the experts on how to utilize the new features and functionality, which means that you can expect the best return on your investment.
No matter what solution you have chosen, it is going to have some impact on either your customer-facing channels and/or your back-end processes. Getting trained on your new implementation will enable your staff to use the new solution in the best way, in order to maximize operational processes.
Although your vendor might have an amazing support team, it uses a lot of your organization’s time if your staff rely solely on customer support to manage your new implementation. The risk of relying on customer support from your technology vendor is that it can lead to inefficient operational process, waiting for the vendor’s support team to address basic questions about the solution that could be managed in-house if your staff receive the proper training.
Additionally, investing in a training program for your new solution will greatly increase its adoption amongst your employees. When your staff are properly trained on how to manage your new technology solution, they will be much more likely to adopt it and benefit from the features it provides. allowing your organization to function at an optimal level.
Poor adoption, disorganized back-end processes, employee frustration
Your new implementation can become more of a detriment than a benefit if you choose to forgo a training program, ultimately blocking-up your operational processes.
By opting to not go through a training program of your new implementation, you open yourself up to the risk of poor adoption by employees in your organization. If employees are not properly trained on how to effectively use the new software, there is little chance that your new implementation is going to have a high adoption rate. This is problematic as you will have different individuals within your organization using different applications and workflows, leading to disorganized back-end processes, which will inevitably lead to a poor customer experience.
Not providing training for your employees can also increase turnover, especially if it is integrated into the regular tasks of their job. Not providing your employees with training on your new implementation that you are requiring them to use can cause frustration. This is due to the pressure being put on employees to use technology that they are not familiar with, resulting in blocked-up operational processes.
Technology solutions are not cheap and typically involve a lot of effort from your organization to choose and subsequently implement. Spending the extra money on a training program for your new implementation is a worthwhile investment for your organization as it properly teaches employees how to successfully use the new solution and enhance operations processes.
Why Invest in Coconut Software Training?
At Coconut, our onboarding team is dedicated to providing our customers with a personalized implementation process, to ensure that you receive the most out of your scheduling solution.
During the implementation process, our onboarding staff will conduct consultations with the stakeholders involved in the roll-out of your new solution, to understand and help create your unique workflow. Should you choose to take advantage of the training program for your new solution, our staff will use your use case as a base for putting together a customized training package.
We have several learning materials available in terms of how your organization can go through the training process, all customizable to your organization’s use case and branding:
- Recorded, interactive webinars
- Modular tutorial videos
- Written user guides
This is a recorded, interactive training tool that includes a live tutorial on how to maneuver your new scheduling solution. Additionally, serving as a guide that you can refer to down the road.
This training tool includes recorded videos on how to use the solution, tailored to your organization’s unique use case, and can be shared within your company, as well as uploaded to your organization’s LMS, or Learning Management System.
User guides are written documentation that explains how to use your solution. We tailor the information in the user guide to fit your unique use case, as well as brand the document according to your organization’s guidelines.
It is important that your employees get the training they require when first implementing new technology within your organization to streamline operational processes and foster high adoption. However, it is also crucial that you have the necessary resources available to onboard new employees an train them on your solution down the road.
The amount of time and effort that goes into choosing and implementing new technology, it is in your best interest to empower yourself, as well as your employees, with the necessary training in order to get the most out of your new solution as well as improve operational efficiencies.