Good Business

By Kelly Wilson in Good Business - Oct 31, 2018

Identify Operational Inefficiencies in your Organization to Help Choose your Next Implementation

When deciding what implementation to choose for your organization, first you want to correctly identify the problem with your operational processes. This will allow you to choose an implementation that will combat your current operational inefficacies and improve processes within your organization. By correctly diagnosing the problems, you will be able to develop a clear […]

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By Kelly Wilson in Good Business - Oct 17, 2018

4 Customer Experience Strategies You Can Learn From ‘Challenger Banks’

The rise of ‘Challenger banks’ is becoming more of a concern to other organizations as they have become a serious competitor in the financial services industry.  Challenger banks are smaller retail banks that have been established with the intention of competing for business with large, long-established financial services organizations.  In recent years, Challenger banks like Beacon Community Bank or Infinity […]

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By Kelly Wilson in Good Business - Oct 3, 2018

Is your Organization Experiencing the Benefits that Come with Additional Insights into Customer Behaviour?

With customer experience becoming a critical differentiator, many organizations are striving to improve the quality of the services that they offer.  A number of FinServ businesses, such as Scotiabank, have highlighted enhancing the customer experience as one of their initiatives in their annual report, stating that they are “Focused on digitization to strengthen customer experience […]

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By Kelly Wilson in Good Business - Sep 25, 2018

How Many Customers are you Losing due to your Current Appointment Booking Process?

Are friction points in your appointment booking process turning away potential customers? As an appointment-driven business, in order to drive revenue into your branch locations, you rely on customers to reach out and schedule appointments with you. When this process includes too many steps, customers can be discouraged from completing their booking, and you may […]

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By Kelly Wilson in Good Business - Jul 17, 2018

The Unexpected Benefits of Scheduling Software that will Convince you to Prioritize this IT Investment

PriceWaterhouseCooper recently reported that 81% of banking CEOs are concerned about the speed of technological change, more than any other industry sector.  Many financial services and business services organizations are scrambling to implement more digital processes to innovate customer experience and disrupt their competitors, and part of this transformation is determining which IT investments to […]

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By Kelly Wilson in Good Business - May 25, 2018

3 Ways Online Scheduling can Optimize Staff Time

When your staff are regularly preoccupied with inefficient tasks, it directly affects the productivity of your business.  Enterprise appointment scheduling software is an efficient and effective tool with many benefits, such as replacing the aggravating task of manually booking appointments, enhancing productivity in the office by eliminating idle time waiting for walk-ins, reducing no-shows.  All […]

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By Kelly Wilson in Good Business - May 23, 2018

How to Improve Customer Experience in Retail Banking

Attentions are divided. With all the different devices and distractions vying for people’s attention throughout the day, getting your message through can be tough. The retail banking industry has been struggling with this challenge for some time. So how do you break through the noise? From recent industry data, it sounds like improving customer experience […]

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By Kelly Wilson in Good Business - Mar 6, 2018

Why Companies Should Consider Self-serve Solutions

In the last couple years, we’ve seen an increase in self-serve solutions. From gas pumps, grocery checkouts, food orders, and appointment scheduling, consumers are becoming accustomed to doing what they want when they want to. Additionally, the internet and mobile phones have changed the way buyers behave. Consumers demand instant customer service and become highly […]

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By Kelly Wilson in Good Business - Dec 17, 2017

Building Brand Loyalty with Consistent Customer Experience

The retail space is competitive. With so many options to choose from, brands need to make the extra effort to build a strong relationship with their customers. In order to build relationships, brands are putting a greater emphasis on creating a consistent customer experience. By providing a comfortable and personalized experience, brands are able to […]

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By Kelly Wilson in Good Business - Dec 6, 2017

Top 3 Credit Union Scheduling Pain Points

Depending on the size of a credit union, difficulties can arise for both advisors and members when booking appointments. Pain points generally culminate around staffing requirements, research and preparation and system limitations. These pain points lead to unproductive meetings with members, missed meetings and lost time and revenue for the credit union. We’ve recently compiled […]

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