Good Business

Coconut Software - Blog - Financial Boomer Crisis
By Sean Wilson in Good Business - May 7, 2019

Strategies for the Impending Baby Boomer Crisis

Explore the boomer issues presented in a recent Financial Brand article, & how Coconut’s customer experience software fits into the marketing strategy.

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By Eric Kys in Good Business - Apr 18, 2019

How Employees Improve Credit Union Performance

About a week and a half ago, I had the opportunity to attend the Illinois Credit Union League conference in yup, you guessed it, Chicago! During this conference I was able to jump in on Parables and Productivity, a great breakout session led by Andy Janning based around giving employees at credit unions a meaning […]

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Coconut Software - Blog - How to Choose Your Next Implementation
By Kelly Wilson in Good Business - Oct 31, 2018

Identify Operational Inefficiencies in your Organization

When deciding what implementation to choose for your organization, first you want to correctly identify where you are experiencing operational inefficiencies. By correctly diagnosing the problems, you will be able to develop a clear picture of the implementation process you need. In appointment-driven businesses, it is a common issue for organizations to experience both back-end […]

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By Kelly Wilson in Good Business - Oct 17, 2018

4 Customer Experience Strategies You Can Learn From ‘Challenger Banks’

The rise of ‘Challenger banks’ is becoming more of a concern to other organizations as they have become a serious competitor in the financial services industry.  Challenger banks are smaller retail banks that have been established with the intention of competing for business with large, long-established financial services organizations.  In recent years, Challenger banks like Beacon Community Bank or Infinity […]

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By Kelly Wilson in Good Business - Oct 3, 2018

The Benefits of Analytical Insights into Customer Behaviour

Customer experience is a critical differentiator. How can organizations strive to improve the quality of the services that they offer?

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By Kelly Wilson in Good Business - Sep 25, 2018

Losing Customers to a Poor Appointment Process?

Are friction points in your appointment booking process turning away potential customers? As an appointment-driven business, in order to drive revenue into your branch locations, you rely on customers to reach out and schedule appointments with you. When this process includes too many steps, customers can be discouraged from completing their booking, and you may […]

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By Kelly Wilson in Good Business - Sep 19, 2018

Digital Transformation & Contact Centers

It’s no longer a matter of “if” banks will become fully digital, but “when”.  But the prospect of a digital transformation in the financial services industry does not necessarily mean the end of all traditional customer experience channels, like contact centers. In fact, using technology to improve the communications channels that are already in use […]

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By Kelly Wilson in Good Business - Aug 23, 2018

Improve Your Operations by Digitizing Customer-Facing Channels

Learn how digital transformation and initiatives can digitize customer-facing channels to keep up with increasing customer experience expectations.

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By Kelly Wilson in Good Business - Aug 15, 2018

Digital Transformation & Customer Service Trends

Take digital transformation to the next level by streamlining your self-service channels to meet customer need with Coconut Software.

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By Kelly Wilson in Good Business - Jul 17, 2018

Benefits of Appointment Scheduling Software

The benefits of appointment scheduling software, when implemented into your digital transformation are countless. PriceWaterhouseCooper recently reported that 81% of banking CEOs are concerned about the speed of technological change, more than any other industry sector. Many financial services and business services organizations are scrambling to implement more digital processes to innovate customer experience and […]

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