Features

We’ve designed and built a premium enterprise scheduling software experience that comes naturally to the average user.

Coconut Scheduler

Staff

Coconut Software - Features - Review Customer Needs

Review Customer Needs in Advance

Prepare for and run better appointments with valuable customer insights captured during the booking process.

Coconut Software - Features - SMS and Email Notification

Multiple Email and SMS Notifications

Reduce no-shows by confirming appointment details beforehand and sending appointment reminders.

Coconut Software - Features - Rescheduling Options

Rescheduling Options

Reduce staff idle time due to no-shows by offering customers the ability to easily reschedule online.

Coconut Software - Features - Booking Shortcuts

Booking Shortcuts

Eliminate email tag and ensure your customers can easily book with assigned staff by including a booking shortcut link in emails.

Walk-in Management

Manage walk-in traffic by allowing customers to see wait times, join the queue, and receive notifications when it is their turn.

Coconut Software - Features - Check - In

Check-In

Reduce wait times and create a better experience by allowing customers to notify staff when they have arrived.

Coconut Software - Features - Multiple Locations

Support Multiple Locations

Staff who work at multiple locations have a centralized view of their schedule.

Mobile App iOS & Android

Staff can manage their appointment schedules on-the-go through our mobile app.

Coconut Software - Features - Calendar Sync

Calendar Sync

Avoid double booking by ensuring real-time availability by integrating 2-way calendar sync with Outlook or Google Calendar.

Executive Team

Coconut Software - Features - Real Time Reporting

Real-time Performance Reporting

Access valuable business insights through centralized reporting to help measure appointment, location and staff performance and trends.

Coconut Software - Features - Customer Branded Experience

Tailor-fitted and Custom Branded Experience

Increase brand recognition with tailored branding and messaging of the client view and notifications.

Coconut Software - Features - Omni-Channel Self-Service Scheduling

Manage Multiple Brand Under One Umbrella

Improve efficiency by managing multiple brands within one account. Each brand can be assigned a different client view and notification themes.

Coconut Software - Features - Google - 3

Google Analytics and Conversion Tracking

See drop-off and conversion rates through the appointment booking funnel by tracking client view pages clicks and Adwords conversions.

Coconut Software - Features - Single Sign On

Single Sign-On

Managing multiple logins isn't an efficient process. Manage users from a centralized authority utilizing SSO.

Preferred Language Support

Staff can operated in their preferred language. We currently offer, French, Spanish, and English.

Contact Center

Coconut Software - Features - Call Center Module

Optimized Booking

Empower your contact center reps to book twice as fast and in real-time.

Coconut Software - Features - Matching Customers

Match the Customer to the right Staff Member

Contact center reps will be able to access the right staff member at the right location to meet the customer's need.

Coconut Software - Feature - TimeZone Management

Manage Timezone Challenges

Multiple locations, remote staff, all in different timezones can add complexity to appointment booking. Assign the appropriate timezone so meetings are always scheduled at the right time.

Coconut Software - features-capture key customer data

Capture Key Customer Data

Gather customer information before the appointment to enable branch staff to run better appointments.

Preferred Language Support

Our API supports integrations with any system, including CRM, enterprise calendars and more. Eliminate duplicate data entry and streamline back-end processes.

Coconut Software - Features - Omni-Channel Self-Service Scheduling

Powerful API Streamlines Data Entry

Our API supports integrations with any system, including CRM, enterprise calendars and more. Eliminate duplicate data entry and streamline branch processes.

Customers

Coconut Software - Features - Omni-Channel Self-Service Scheduling

Omni-Channel Self-Service Scheduling

Save customers the time waiting on hold to schedule an appointment by allowing them to book online from any device.

Multi-language

Welcome every customer with a fully translated scheduling experience.

Coconut Software - Features - Email and SMS Notifications

Multiple Email and SMS Notifications

Help customers keep the commitments they’ve made by confirming appointments details and sending appointment reminders.

Coconut Software - Features - Rescheduling Options

Rescheduling Options

Allow customers who have missed or can't make an appointment to easily reschedule.

Coconut Software - Features - Appointment Feedback Surveys

Appointment Feedback Surveys

Show your customers you care by capturing valuable feedback about their experience with survey follow-up emails.

Coconut Software - Features - Client Logs

Client Logs

Improve the customer experience by capturing appointment history, allowing for easy reference and better reporting.

Coconut Software - Features - Capture Key Customer Data

Capture Key Customer Data

Gather customer information before the appointment to enable branch staff to run better appointments.

Walk through the basics of Coconut Software and learn how easy it is to setup and manage your account.

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