Features

We’ve designed and built a premium enterprise scheduling software experience that comes naturally to the average user.

Coconut Scheduler

Staff

Review Customer Needs in Advance

Prepare for and run better appointments with valuable customer insights captured during the booking process.

Multiple Email and SMS Notifications

Reduce no-shows by confirming appointment details beforehand and sending appointment reminders.

Rescheduling Options

Reduce staff idle time due to no-shows by offering customers the ability to easily reschedule online.

Booking Shortcuts

Eliminate email tag and ensure your customers can easily book with assigned staff by including a booking shortcut link in emails.

Walk-in Management

Manage walk-in traffic by allowing customers to see wait times, join the queue, and receive notifications when it is their turn.

Check-In

Reduce wait times and create a better experience by allowing customers to notify staff when they have arrived.

Support Multiple Locations

Staff who work at multiple locations have a centralized view of their schedule.

Mobile App iOS & Android

Staff can manage their appointment schedules on-the-go through our mobile app.

Calendar Sync

Avoid double booking by ensuring real-time availability by integrating 2-way calendar sync with Outlook or Google Calendar.

Executive Team

Real-time Performance Reporting

Access valuable business insights through centralized reporting to help measure appointment, location and staff performance and trends.

Tailor-fitted and Custom Branded Experience

Increase brand recognition with tailored branding and messaging of the client view and notifications.

Manage Multiple Brand Under One Umbrella

Improve efficiency by managing multiple brands within one account. Each brand can be assigned a different client view and notification themes.

Google Analytics and Conversion Tracking

See drop-off and conversion rates through the appointment booking funnel by tracking client view pages clicks and Adwords conversions.

Single Sign-On

Managing multiple logins isn't an efficient process. Manage users from a centralized authority utilizing SSO.

Preferred Language Support

Staff can operated in their preferred language. We currently offer, French, Spanish, and English.

Contact Center

Optimized Booking

Empower your contact center reps to book twice as fast and in real-time.

Match the Customer to the right Staff Member

Contact center reps will be able to access the right staff member at the right location to meet the customer's need.

Manage Timezone Challenges

Multiple locations, remote staff, all in different timezones can add complexity to appointment booking. Assign the appropriate timezone so meetings are always scheduled at the right time.

Capture Key Customer Data

Gather customer information before the appointment to enable branch staff to run better appointments.

Preferred Language Support

Our API supports integrations with any system, including CRM, enterprise calendars and more. Eliminate duplicate data entry and streamline back-end processes.

Powerful API Streamlines Data Entry

Our API supports integrations with any system, including CRM, enterprise calendars and more. Eliminate duplicate data entry and streamline branch processes.

Customers

Omni-Channel Self-Service Scheduling

Save customers the time waiting on hold to schedule an appointment by allowing them to book online from any device.

Multi-language

Welcome every customer with a fully translated scheduling experience.

Multiple Email and SMS Notifications

Help customers keep the commitments they’ve made by confirming appointments details and sending appointment reminders.

Rescheduling Options

Allow customers who have missed or can't make an appointment to easily reschedule.

Appointment Feedback Surveys

Show your customers you care by capturing valuable feedback about their experience with survey follow-up emails.

Client Logs

Improve the customer experience by capturing appointment history, allowing for easy reference and better reporting.

Capture Key Customer Data

Gather customer information before the appointment to enable branch staff to run better appointments.

Walk through the basics of Coconut Software and learn how easy it is to setup and manage your account.

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