New Guide: Drive Growth With a 5-star Appointment Experience
  • ProductA modern way to create human engagement
    • Why Coconut?Find out what makes Coconut different
    • Platform OverviewAn omnichannel engagement platform built for banks and credit unions.
    • Appointment SchedulingProvide an effortless experience that goes beyond the appointment.
    • Queue ManagementA smarter lobby for a streamlined in-branch experience.
    • Video BankingEverything your staff need to deliver an end-to-end video appointment
    • Reporting & AnalyticsSee the big picture, and turn insights into action.
    • Contact CenterBetter service, higher productivity, lower staffing requirements.
    • Integrations & APIsWe’re flexible to fit where you need us.
  • Pricing
  • SolutionsDiscover the difference experience makes
    • Credit UnionsCreate effortless engagements that empower lasting relationships with your members
    • Community BanksConnecting your customers and staff with a simple click
    • National & Regional BanksShowcase to your customers that you’re a trusted, convenient primary financial institution
    • OtherExplore other industries that we serve.
  • ResourcesEverything you need to make an informed decision
    • Resource LibraryIndustry tools, detailed reports, informative webinars, and product information.
    • BlogThe latest industry trends, product updates, and news, hot off the press.
    • Success StoriesLearn how our customers have elevated their business with Coconut Software.
  • CompanyCreating meaningful connections since 2007
    • AboutAllow us to introduce ourselves.
    • LeadershipMeet our inspirational team of thought leaders.
    • Coconut PartnersLearn about our leading partners.
    • CareersFast-track your career. We’re hiring across teams.
    • Contact UsHow can we help?
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Leona Leong

VP of Customer Experience

Prior to Coconut Software, Leona worked at Influitive – a customer advocacy SaaS company – leading the enterprise Customer Success function, and before that Topia and Achievers.
Leona has a Bachelor of Commerce from Queen’s University where she spent her summers interning at TD Bank in their business information, operational support, and phone channel teams. Leona has called five countries home, but currently lives in Toronto.

Meet the rest of our Leadership Team

What do you love about working at Coconut?

The people. Every company mentions their people but what makes Coconut special is that you feel your colleagues are rooting for you to win professionally and personally. If anyone needs help with a call, building a presentation, analyzing data, there’s no shortage of folks stepping in to help. The team is also there to help support personally whether it be helping me work on my yoga breathing techniques on a 1:1 mindfulness meeting or a video call with one of our lead devs to help me figure out my rubix cube, the team has got your back.

Why should potential candidates consider joining the Coconut team?

The potential to really see the impact of your work and your role. The feedback we consistently get from employees is that they feel they can make an immediate impact within the first couple of months. Between that and the relationships you build with your colleagues, it’s a pretty special place to be.

How do you spend your time when you’re not at work?

Well, right now it’s not solving my forever stuck rubix cube. Outside of work you’ll find me on a yoga mat, boxing, hiking, or being a semi-automated human food dispenser to my dog.

  • Product
    • Why Coconut?
    • Platform Overview
    • Appointment Scheduling
    • Queue Management
    • Video Banking
    • Reporting & Analytics
    • Contact Center
    • Phone & Video Meetings
    • Integrations & APIs
    • Privacy & Security
    • Onboarding & Tailored Services
  • Solutions
    • Credit Unions
    • Community Banks
    • National & Regional Banks
    • Other
  • Resources
    • Success Stories
    • Resource Library
    • Blog
    • Media Kit
    • Developer Documentation
    • Sitemap
    • Email Updates
    • Events
  • Company
    • About
    • Leadership
    • Careers
    • Contact Us
    • Founder & CEO
    • Coconut Partners

Contact

102 - 121 Research Drive, Saskatoon, SK, S7N 1K2

1901 - 1 University Avenue, Toronto, ON, M5J 2P1

540 - 7272 E. Indian School Road, Scottsdale, AZ, 85251

+1 (306) 986-1080
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