Product Overview

Why Real-Time & Personalized Appointments Matter

Optimizing the customer experience requires innovation and engagement at every touchpoint along the customer journey. Brands must identify ways to improve customer service in a 24/7 online world to achieve the level of success they desire.

Coconut Software enables enterprise brands to optimize the customer experience to create meaningful connections that drive business growth and brand loyalty.

Improve Customer Engagement

Coconut Software - Client View - Rogers

Connect with customers at any time

Impress customers with a seamless, branded online appointment scheduling experience. The intuitive user interface allows organizations to easily connect with customers at any time with realtime online appointment scheduling directly from your website. Provide greater value and a level of customer service that builds solid relationships and brand loyalty.

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Optimize Corporate Performance

5 Things Financial Institutions Forget When Going Digital - 2

Improve meeting quality and employee productivity

Empower both staff and managers by providing a simplistic way to manage appointments and the complexities of multiple staff schedules, locations and service offerings. Users will enjoy the central and seamless functionality of the tool.

Increase Productivity: Save valuable time for both customers and staff by eliminating the time and hassle of email and/or telephone bookings made only during business hours.

Improve Meeting Quality: Capture important customer data before the appointment to ensure a more personalized experience that enhances the overall customer journey.

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Enterprise Ready

Dedicated to enterprise success, our goal is to help large organizations create the most appointments in the least amount of time, while elevating the customer experience.

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Walk through the basics of Coconut Software and learn how easy it is to setup and manage your account.

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By Sean Wilson in Best Practices - Jun 21, 2019

4 Customer Experience Lessons Banks & Credit Unions Can Learn From Amazon

From data utilization to partnerships, Amazon reigns supreme in customer experience. With a ‘Bank of Amazon’ on the horizon, it’s time to take notes.

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