Digitally Transforming the Appointment Experience
A 2018 report by Koby DBX revealed that 72% of FinServ organizations have positioned enhancing the digital experience for customers as their primary strategic objective for the year.
To highlight the appointment process best practices that provide customers with great experiences and make use of the latest digital trends, we’ve put this best practice guide together to steer you in the right direction.
What You Will Learn:
- Common friction points in the appointment lifecycle;
- The power of personalized experiences; and
- How to utilize digital tools to transform your appointment booking experience.