Forrester Report

Consumer Banking Trends In 2021


Discover the five trends shaping the next generation of retail consumer banking and how they will impact your priorities over the next year.

Report Findings

  • Digital Banking Gets Crowded, With Tech And Retail Titans Of Most Concern
  • New Pricing Models And Revenue Streams Are Gaining Momentum
  • Branches Are Changing With The Times, Leveraging Technology To Add Value
  • AI is Transforming Customers’ Banking Experience Beyond Clunky Chatbots
  • Financial Well-Being Has Become An Imperative To Drive Value And Growth