Consumer Report

How Bank Leaders Are Reimagining Their Branch Networks

In 2020, banks are identifying new ways to expand the value and accessibility of their branches to drive business opportunities.

As part of a two-prong effort, banks are expanding the capabilities and capacities of existing branches, and capturing more customers to drive revenue. But while experts outline clear, practical solutions for banks as they transition their branch networks into a new decade, there is more to discover about the strategic decisions among bank executives at a broad scale.

Based on the results of our 2020 survey, this report highlights the three ways branches boost customer acquisition, satisfaction, and revenue in their growth efforts.