Manage Your Business with More Visibility

Implementing Coconut Software’s enterprise appointment scheduling platform will not only help you centralize appointment management and open up an online booking channel but give you real-time access to business intelligence to inform the direction of your appointment-driven business.

Track Key Performance Indicators

Tracking key performance indicators in daily, monthly, and annual reporting will help you and your executive team plan the future of your appointment-driven business more strategically.

 

Consider the value of having visibility into the following appointment metrics:
  • Productivity per advisor
  • Call handle time
  • Number of no-shows, cancelled, completed appointments
  • Appointment conversion rate by product, service, staff, branch
  • Revenue generated per appointment
  • Trends in customers appointment booking (times, days, months)
  • Customer appointment satisfaction rates by staff, branch

Optimize Your Appointment Sales Funnel

  • Understand the performance of different appointment booking channels
  • Analyze appointment conversion rate by product, service, staff, branch
  • Measure average revenue generated per appointment per branch
  • Compare staff performance by appointment volume and revenue generated for training purposes

Streamline Operations

Reduce Costs & Increase Efficiencies

  • Anticipate upcoming appointment volume to make better workforce decisions
  • Decrease staff idle time with foresight into no-shows and cancelled appointments
  • Strategize based on trends in customer appointment booking (times, days, months)
  • Reduce call centre headcount with greater operational efficiencies

Ready to Learn More?

You won’t believe that you ever survived without these insights into the ROI of appointments.

Book a Consultation

Why Work with Coconut?

Enjoy VIP treatment from our incredible team.

From Sales to Customer Success, our diligent and responsive team is committed to collaborating with you to map out the omnichannel experience you want to create and the configurations you require to achieve the results you need.

Learn about Appointment Scheduling
Start reaping efficiency wins faster than you can say ‘Complex SaaS implementation’.

Most enterprise SaaS projects involve many months of back-and-forth and a few more months before results start to trickle in. Not us.

Learn about Launching Coconut
Realize high adoption rates with our easy-to-use interface.

While many online scheduling solutions say this, we really mean it. Because we’ve designed a built a premium experience that comes naturally to the average user.

Learn about Coconut's Features

Walk through the basics of Coconut Software and learn how easy it is to setup and manage your account.

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By Kelly Wilson in Features - Jan 16, 2019

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