Attract (And Grow) More Deposits For The Long Term
When it comes to a winning formula for driving deposit growth, rates are only half the equation. You also need a way for clients to quickly connect to a human when they get stuck or have questions about best-fit products. This is where Coconut really adds up. It gives your staff the information and tools needed to open more deposit accounts, sell additional products, and then keep the funds flowing.
Coconut Drives Deposit Growth Dominance
↑ 2.5%
increase in new deposit accounts*
10 min
reduction in time for deposit account opening appointments*
$330k+
additional profit from new deposit accounts over 3 yrs*
Join 150+ Financial Institutions Boosting Deposit Growth
Attract Motivated Customers With Promotional Offers
- Use booking shortcuts to embed customizable calls to action (CTAs) within your promotional rate campaigns and keep rates and offers top of mind
- Unstick new customers along the journey by connecting them with the right banking experts—in their preferred channel—whenever questions pop up
- Reduce online application abandonment rates with easy access to knowledgeable staff
“Coconut allows us to create awareness around a particular product or promotion. With the ability to manage our appointment offerings and customize our content, it allows us to highlight offerings and drive additional success.”
Do More Business With New Deposit Account Holders
- Collect targeted customer information before they meet with an expert to surface upsell and cross-sell opportunities
- Connect customers to the experts that help them get the most out of their new account by embedding custom CTAs in onboarding emails and your digital banking experience
- Increase lifetime value (LTV) by promoting additional products and services where customers do their day-to-day banking—online or in your banking app
“There’s an opportunity now to not only make the member’s experience better but also do more business with them. It gives bankers the time to do that. The perfect time to sell something is when you’ve just fixed somebody’s problem.”
Coconut Puts Customers First
98%
customer retention rate
99%
CSAT score
<15 min
support response time
Keep Staff Focused On The Highest-Value Activities
- Protect staff time by diverting customers to self-serve online account opening applications to get started
- Analyze top-performing staff and branches for best practices that lead to more deposits
- Open new deposit accounts in record time by reminding customers to arrive prepared and equipping staff with the personalized information they need to skip the small talk and jump right in.
“Before Coconut, when a customer would walk in and sit down, there was probably five-to-ten minutes of conversation on why they chose the credit union and what they were looking to accomplish. Now that information is taken up front when the appointment is scheduled.”
Grow Smarter Using Best Practices
- Launch in record time with expert playbooks proven to help financial institutions like yours grow deposits
- Network with other financial institutions to share and uncover winning strategies
- Lean on Coconut to benchmark your performance against peers
- Get ongoing strategic advice and guidance by tapping our team for success planning
“This is probably the best vendor relationship I’ve ever had in my working career. I feel very supported by them.”
