Embracing a Customer-First Mindset: Key Findings From the Panel Discussion
In our recent panel discussion, financial industry experts weighed in on changing customer expectations. Check the highlights here.
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Tracking Appointment Analytics to Improve Customer Experience
Learn to use appointment and customer data to give your organization an edge over the competition. Track appointment analytics with Coconut Software.
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Are You Addressing Customer Experience in your Digital Banking Transformation?
Financial Brand says digital transformation has seen significant investment by banks and credit unions, yet customer experience is stagnant. Let’s discuss.
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2019 Future Branches Consumer Study: Highlights From the Report
Digital banking is on the rise, and the role of the branch is evolving. View how with highlights from the 2019 Future Branches Consumer Study.
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3 Steps to Improving Operational Efficiency
From your employees, to your customers, to the data that ties them together, discover how to identify and eliminate operational inefficiencies in 3 steps.
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4 Customer Experience Lessons Banks & Credit Unions Can Learn From Amazon
From data utilization to partnerships, Amazon reigns supreme in customer experience. With a ‘Bank of Amazon’ on the horizon, it’s time to take notes.
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6 Steps to a Successful Technology Implementation Process
What can you do to ensure a smooth technology implementation process? Coconut Software has the 6 best steps to ensure a successful implementation.
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3 Digital Banking Initiatives to Increase Branch Traffic
Streamline workflows, boost loyalty, and increase productivity. Discover how appointment management solutions eliminate operational inefficiencies.
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Strategies for the Impending Baby Boomer Crisis
Explore the boomer issues presented in a recent Financial Brand article, & how Coconut’s customer experience software fits into the marketing strategy.
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Manage the Walk-In Appointment Journey
Give your customer experience and branch performance a boost with Coconut Lobby Management. The ‘phigital’ solution to mapping the customer journey.
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