Digital Innovation

Coconut Software - Blog Hero - Integrate CRM with Appointment Solution
By Kelly Wilson in Digital Innovation - Dec 12, 2018

Why Integrate CRM With Your Appointment Management Solution

Appointment management software plays a critical role in any organizations digital transformation. To get the most out of your solution, integrating your CRM software is a necessity. Doing so avoids a disjointed operations and a silo’d workforce, not to mention setting your organization up for future success. If you choose to implement and integrate a […]

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Coconut Software - Blog Hero - Customizable Software Solutions
By Kelly Wilson in Digital Innovation - Nov 14, 2018

Customizable Software Solutions v.s. Generic Integrations

When searching for a new technology solution, it can be difficult to decide whether your business needs a cookie-cutter integration or the additional benefits that come with customizable software solutions. The first step is to evaluate the issues your organization is experiencing to better understand what kind of solution you need. After isolating and identifying […]

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Coconut Software - Blog Hero - Digitally Transform Contact Centers
By Kelly Wilson in Digital Innovation - Sep 19, 2018

3 Reasons to Digitally Transform Your Contact Centers

In todays digital era, consumer needs have evolved. It’s no longer a matter of “if” banks will become fully digital, but “when.” The prospect of a digital transformation in the financial services industry does not necessarily mean the end of all traditional customer experience channels, like contact centers. In fact, using technology to improve the […]

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Coconut Software - Blog Hero - Digital Transformation to Improve Operations and Efficiencies
By Kelly Wilson in Digital Innovation - Aug 23, 2018

Digital Transformation to Improve Operations

Learn how digital transformation and initiatives can digitize customer-facing channels to keep up with increasing customer experience expectations.

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Coconut Software Blog Hero 3
By Kelly Wilson in Digital Innovation - Aug 15, 2018

The Top 3 Reasons to Implement Digital Customer Service Channels (2019 Update)

Take digital transformation to the next level by streamlining your self-service channels to meet customer need with Coconut Software.

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Coconut Software - Blog Hero - Future Trends in Banking and Credit Unions
By Kelly Wilson in Digital Innovation - Aug 1, 2018

5 Digital Trends Shaping the Future of Banking and Credit Unions (2019 Update)

The top digital initiatives in 2018 that are informing the future of the banking industry and how these trends are affecting organizations like yours.

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Coconut Software - Blog - Marketing to Millenials
By Kelly Wilson in Operations - Jul 25, 2018

Personalized Service for Appointment-Driven Businesses (2019 Update)

Think back to the last time you interacted with your bank, or credit union; was there personalized service involved. Was it easy to get in touch? Did the organization recognize who you were–online or over the phone–and make you feel like a valued customer? How fast and easy was it to do business? These are […]

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Coconut Software - Blog Hero - 3 Ways Online Appointment Scheduling Optimizes Staff Time
By Kelly Wilson in Operations - May 25, 2018

3 Ways Online Appointment Scheduling Optimizes Staff Time (2019 Update)

Online appointment scheduling provides many benefits that will help to optimize staff time, subsequently boosting business productivity and revenue.

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Coconut Software Blog Hero 6
By Kelly Wilson in Digital Innovation Marketing Operations Product Education - Apr 9, 2018

5 Benefits of Appointment Scheduling Software

It’s a jungle out there. These days the competition will take every advantage to break out from the pack. That’s why it’s so important that businesses strongly consider the benefits of appointment scheduling software. According to industry analysts, appointment scheduling software use is projected to grow in business by 9.8% between 2017 and 2021. There’s no […]

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Coconut Software - Blog - Buy or Build
By Taylor Jones in Operations - Feb 5, 2018

To Buy or Build: Appointment Management Software

Build or Buy? Helpful questions to ask when trying to decide whether your organization should build a solution internally or buy a pre-existing solution.

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