Coconut Software to be Integrated into United Solutions Company Industry-Leading Product Offering
Tallahassee, FL – United Solutions Company (USC) and Coconut Software inked a new partnership that will enhance USC’s offering to their clients by taking advantage of the company’s technology that modernizes how banks and credit unions engage with members, creating a streamlined experience for both staff and members. “I’m pleased that Coconut Software and United Solutions are now partners – we’re looking forward to bringing our digital engagement platform to USC’s industry leading product offerings,” said Jim MacDonald, CRO of Coconut Software. USC serves as the technology center for 95 credit unions across the U.S., while also providing innovative leadership and other services to many other financial institutions. With credit union services ranging from core data processing and email hosting to network services and business analytics, United Solutions offers end-to-end technology packages. As part of this new agreement, Coconut Software’s seamless appointment scheduling, virtual meetings, on location visitor management and analytics dashboard will be integrated into USC’s offering. USC’s national sales team will identify opportunities to introduce Coconut Software to their expansive credit union network. Member expectations are continuously evolving. Coconut Software helps financial institutions meet new demands with their always on, always available appointment scheduling solution which ensures that staff have the information they need to create valuable engagements with members, prospects and customers. Lobby and visitor management solutions help to reduce member wait times and take pressure off staff by providing an easy appointment check in process (through a self-serve kiosk or greeter), online queuing, and SMS and email notifications as to when they are next in line. By collecting and analyzing data from every facet of the member journey, Coconut allows your financial institution to optimize management of your team, branch and members, keeping revenue up and wasted resources down. With a centralized, easy to navigate database that updates in real-time, reps can manage more calls in less time, freeing them up for revenue-generating activities. “Scheduling software for financial institutions is a hot topic right now, and United Solutions is proud to partner with the best in the industry,” comments Jim Giacobbe, President and CEO of USC. “Coconut’s Reserve with Google integration is ground-breaking and amazing. Coconut Software enhances the member experience with multi-channel integration while adding a level of sophistication. Coconut Software has thought of everything, and no one does it better.” About United Solutions Company United Solutions Company is a Credit Union Services Organization (CUSO) and Application Service Provider (ASP) founded in 1983 with headquarters in Tallahassee, Florida. United Solutions provides a comprehensive menu of products and services to credit unions and other businesses all over the country. From core data processing and check 21 services, to collections and network management, our exceptional services and commitment to innovation is what truly sets us apart. Visit www.unitedsolutions.coop for more information. And, connect on Twitter, Instagram , Facebook and LinkedIn.
Coconut Software providing free software to support COVID vaccinations for First Nations communities in Canada
Coconut Software, the leading provider of customer engagement solutions for the banking and credit union industry, has announced that they’ll be providing their appointment booking software completely free of charge to any First Nations communities in Canada in order to provide COVID-19 vaccinations. “We believe it is critical to help First Nations communities battle against the COVID-19 pandemic – it’s imperative that we help ensure vaccinations are scheduled in a timely manner” states Katherine Regnier, CEO of Coconut Software. Coconut Software will equip these communities with software to quickly schedule, measure and manage in-person vaccine appointments. Individuals will simply visit an online scheduling link and select the most convenient date and time slot. The solution will also provide community groups with the ability to add in custom questions to be answered during the appointment booking process, as well as reminders through SMS and emails for upcoming appointments. “The orchestration of the vaccine deployment to keep our healthcare workers and communities safer is something Coconut can help with – we’re thrilled to do our part.” Interested First Nations groups should email covid19@coconutsoftware.com for further information. About Coconut Software Coconut Software is a leading provider of customer engagement solutions for modern banks and credit unions and is backed by investments from Conexus Venture Capital Fund, Information Venture Partners, SaskWorks Venture Fund, Bay Partners, ScaleUp Ventures, PIC Investment Group, with additional financing by CIBC. By providing technology that elevates the customer experience while improving operational efficiencies, Coconut’s solutions consistently improve satisfaction scores, decrease churn, and increase sales.
Coconut Software Sees Significant Business Momentum
As “Appointment Economy” Drives Change in Financial Services – Sales Increase 210% in the US Market. Success fueled by growing demand for new user engagement models and advanced appointment scheduling to enable safer customer interactions. Coconut Software, the leading provider of customer engagement platforms for Financial Services is pleased to announce continued momentum in 2020 with strong year over year revenue growth, strategic customer validation and prominent industry recognition. In the fiscal year ending December 31, 2020, sales grew 100% over the same period in 2019, with Annual Recurring Revenue (ARR) tripling during the previous 15 months. Every indication is that demand for Coconut’s advanced appointment scheduling, lobby management, and user insight analytics will grow considerably through 2021 and beyond, as companies struggle with managing how customers engage in a post-pandemic economy. With the COVID-19 pandemic forcing the digital transformation and close management of visitor traffic, Coconut Software’s cloud based suite of customer engagement solutions were well positioned to assist their clients with operational challenges stemming from branch closures, distance banking, and changing consumer expectations in holiday season 2020. “As a Canadian Software start-up, we are fortunate to have experienced another year of incredible growth not just in Canada, but particularly in the US where we are growing even faster. It’s now a new fiscal year and our game plan will be to continue to innovate in this exciting solution area, helping banks, credit unions, and other parts of the financial services industry adapt to new ways of engaging with their customers and members” said Katherine Regnier, CEO and Founder of Coconut Software. Katherine was recently selected out of 800 applicants to participate in the esteemed Google Accelerator for Women program in 2020. About Coconut Software Coconut Software is a leading provider of customer engagement solutions for modern banks and credit unions and is backed by investments from Bay Partners, Conexus Venture Capital Fund, PIC Investment Group, SaskWorks Venture Fund, Information Venture Partners, and ScaleUp Ventures, with additional financing by CIBC. By providing technology that elevates the customer experience while improving operational efficiencies, Coconut’s solutions consistently increase satisfaction scores, decrease churn, and strengthen acquisition.
Coconut Software Offers Booking Via Reserve with Google to Canadian Financial Institutions
Coconut Software, the leading customer engagement platform for financial services , is excited to announce further growth in their partnership with Reserve with Google. This partnership will allow banking customers in both Canada and the U.S. to book appointments with their financial institution directly through Google. Reserve with Google is an innovative feature that allows individuals to book appointments with a business directly through Google Search, Google Maps, or Google Assistant. Research has shown that nearly one-third of all mobile searches are related to location, with 55% of searches resulting in a visit within 1 hour. Through this new integration, users are able to view branch specific services and availability and book an appointment directly within Google search results, eliminating friction from the customer journey and converting even casual browsers into confirmed appointments. “Our extended partnership with Reserve with Google is a game changer for Canadian financial institutions. Today’s consumers are expecting to be helped in a way that is convenient for them – Google Search, Google Maps and Google Assistant is a key ways for customers to connect with their bank or credit union,” says Coconut Software, CEO, Katherine Regnier. By adding Reserve with Google in Canada to Coconut’s other enhanced solutions and improved data analytics, financial institutions have more methods to seamlessly schedule, measure and manage their engagements. About Coconut Software Coconut Software is a leading provider of customer engagement solutions for modern banks and credit unions and is backed by investments from Bay Partners, Conexus Venture Capital Fund, PIC Investment Group, SaskWorks Venture Fund, Information Venture Partners, and ScaleUp Ventures, with additional financing by CIBC. By providing technology that elevates the customer experience while improving operational efficiencies, Coconut’s solutions consistently increase satisfaction scores, decrease churn, and strengthen acquisition. Visit www.coconutsoftware.com, or our LinkedIn, Twitter, Facebook and Instagram accounts for more information. For more information about Coconut Software contact:Elissa RiddellDirector, Marketingelissa.riddell@coconutsoftware.com
Constellation Partners with Coconut Software to Provide a Powerful, Integrated Platform
Raleigh, NC – Coconut Software, the leading provider of customer engagement solutions for the banking and credit union industry, has announced a partnership with Constellation Digital Partners, the world’s only cloud-based suite of digital transformation services for credit unions. Constellation has built the first open platform for the development of online and mobile banking services, allowing fintechs of all shapes and sizes to create discrete functions or services that credit unions can purchase and combine into a single seamless user experience. This ultimately allows the credit union to pursue a multithreaded digital strategy for the first time by sourcing their solution from many providers instead of just one. This partnership will provide Constellation credit unions with solutions to help their members conveniently schedule appointments with staff, either through contact centers, digital channels, or by visiting the credit union locations. “Constellation is excited to work with Coconut Software to deliver even more value to our credit unions, and in-turn, their members. By providing the ability to effortlessly schedule virtual and in-person appointments from within digital banking, we are bringing our credit unions and their members even closer together” states Dawn Sirras, Manager, Strategic Partnerships at Constellation. The solution also provides in-branch traffic management, not only to ensure safe social distancing but also deeper insights into how physical locations are being leveraged. As Coconut is a cloud solution, Constellation’s credit unions can manage their engagements from a centralized platform, allowing for real-time updates to services offered, branch hours of operation, and phone or in-person meetings. “We are extremely excited about this partnership. With our state-of-the-art Member Engagement solution in parallel with Constellation’s Digital Banking Platform, we will enable all of Constellation’s members to offer flexible, digital engagement capabilities for a frictionless experience: a big differentiator for those members. ” said Coconut’s Chief Revenue Officer Jim MacDonald. About Coconut Software Coconut Software is a leading provider of customer engagement solutions for modern banks and credit unions and is backed by investments from Conexus Venture Capital Fund, Information Venture Partners, SaskWorks Venture Fund, Bay Partners, ScaleUp Ventures, PIC Investment Group, with additional financing by CIBC. By providing technology that elevates the customer experience while improving operational efficiencies, Coconut’s solutions consistently improve satisfaction scores, decrease churn, and increase sales. About Constellation Digital Partners Constellation provides a patented, secure and flexible cloud-based marketplace that enables upper to mid-tier credit unions and innovative app developers to provide safe, reliable, and next-generation digital financial service experiences while giving the freedom to compete, innovate, and thrive in the financial services industry. Constellation redefines what credit unions offer, delivering digital financial services in a way that enables them to place members at the center of their business strategy. Visit www.constellation.coop to learn more. And, connect with Constellation on Twitter, Instagram (@ConstellationDP), Facebook and LinkedIn.
Central 1 enables Coconut Software on the Forge Digital Banking Platform
Central 1 has enabled Coconut Software on the Forge Banking Platform, providing users with access to Coconut’s suite of cloud-based engagement solutions.
Out of 800 Applicants Coconut Software has been Chosen to Participate in the Google Accelerator for Women
Mountain View, CA – When women build their own businesses, economies grow. Google for Startups Accelerator for Women Founders, a three-month virtual program for technology startups based in the U.S. and Canada, recently announced it’s inaugural cohort. Coconut Software, alongside 11 other tech-based startups, were chosen from over 800 applicants for its first accelerator cohort. “I’m excited to make the most of this tremendous opportunity.” states Katherine Regnier, Founder and CEO of Coconut Software. “To have access to this type of Google programming will only bolster our company further and make our Canadian tech ecosystem stronger.” The Google for Startups Accelerator is designed to bring the best of Google’s programs, products, people, and technology to women-led tech startups across the region to strengthen their networks and successfully scale faster. The program is co-led by Ashley Francisco, and Jason Scott, head of startup developer ecosystem in Canada and the US, respectively. “Coconut Software is evolving the experience between customers and banks,” said Scott. “Founder Katherine Regnier has not only built a strong team and company, but is also passionate about growing Canada’s startup ecosystem, and supporting other startups in the prairies, where Coconut Software was founded.” Katherine, and Coconut, have been selected for several awards and programs, most recently the WESK Celebration of Achievement Award and the 2020 Women in Tech Silicon Valley Program. The program is set to start on Sept. 28th through to Dec 4th. See Why Google Chose Us Several publications have picked up this story already, read more below. Business Insider – https://www.businessinsider.com/the-12-women-led-tech-startups-joining-googles-new-accelerator-2020-8 Betakit – https://betakit.com/five-canadian-startups-among-googles-inaugural-women-founders-accelerator-cohort/ Google Canada blog – https://canada.googleblog.com/2020/09/introducing-first-cohort-of-google-for.html About Coconut Software Coconut Software is a leading provider of customer engagement solutions for modern banks and credit unions and is backed by investments from Conexus Venture Capital Fund, Information Venture Partners, SaskWorks Venture Fund, Bay Partners, ScaleUp Ventures, PIC Investment Group, with additional financing by CIBC. By providing technology that elevates the customer experience while improving operational efficiencies, Coconut’s solutions consistently improve satisfaction scores, decrease churn, and increase sales.
WECU Adds Online Appointment Scheduling with Coconut Software
Credit union responds to coronavirus by expanding digital accessibility for members. BELLINGHAM (May 26, 2020) — WECU, one of Western Washington’s largest credit unions, has partnered with Coconut Software to offer more streamlined appointment scheduling to its members and non-members as a direct response to the Coronavirus outbreak. “As the news about the Coronavirus and the Governor’s stay-at-home directive rolled in, we had to step back and figure out how to best serve our members during this time,” said Jerimy Saldivar, Director of Member Experience at WECU. “We realized, very quickly, that a solution like this would be beneficial in providing our members the access they need. As a result, we streamlined this project to roll out several months early.” The new platform allows people to easily schedule appointments with WECU loan officers in-person or online. Confirmations and reminders are sent out automatically, notifying both the member and the WECU representative of the upcoming appointment. Investing in digital innovations that enhance the member experience and deepen relationships through personalized interactions continues to be a priority for WECU. In addition to appointment scheduling, in January,WECU launched a new and improved mobile experience through a partnership with BankingOn. “The response by our members to our new mobile banking app exceeded our best expectations,” said Chief Information Officer, Jack Ingram. “Our app rating went from 2.3 to 4.8 and 4.9 in iTunes and Google Play stores respectively. “WECU is committed to providing a frictionless digital experience for our members,” continuedIngram. “Scheduling appointments online is another move toward a banking experience that allows members the ability to interact with our team when and how they choose.” Coconut Software’s appointment scheduling solution will be available at all 11 of WECU’s branches, contact center and two loan centers. About WECU With more than 130,000 members and more than $1.8 billion in assets, WECU a credit union based in Bellingham, Washington. WECU has 415 employees and, in 2020, gave close to $500,000 to various local nonprofits and community groups About Coconut Software Coconut Software is a leading provider of customer engagement solutions for modern banks and credit unions and is backed by investments from Conexus Venture Capital Fund, Information Venture Partners, SaskWorks Venture Fund, Bay Partners, ScaleUp Ventures, PIC Investment Group, with additional financing by CIBC. By providing technology that elevates the customer experience while improving operational efficiencies, Coconut’s solutions consistently improve satisfaction scores, decrease churn, and increase sales. Discover A Modern Way to Engage Get In Touch
Coconut Software Closes $6.5 Million Series A-2
Coconut Software recently announced the close of a $6.5 million CAD Series A-2 round, led by Conexus VC, and with participation from SaskWorks (PFM).
United Federal Credit Union Adds Online Appointment Scheduling with Coconut Software
Learn more about how Coconut Software transformed United Federal Credit Unions member experience through digital transformation.
Coconut Software Names Matt Petrow Senior Director of Finance and Human Resources
Matt Petrow joins Coconut Software as the new Senior Director of Finance & HR, guiding the company’s financial strategy toward profitable long-term growth.
CIBC Innovation Banking Provides Coconut Software With Growth Capital Financing
TORONTO, April 23, 2019 – CIBC Innovation Banking is pleased to announce $1.75 million in debt financing with Coconut Software. The Company will use the financing to support its strategic plan and to invest in its growth. Coconut Software is a cloud-based SaaS appointment scheduling and lobby management solution that is modernizing how banks and credit unions engage with their clients. Founded in 2007, Coconut Software is headquartered in Saskatoon, Saskatchewan with an office in Toronto. The Company is backed by Information Venture Partners, ScaleUp Ventures, StandUp Ventures and Neal Dempsey of Bay Partners. Coconut focuses mainly in the financial services industry where high volume, multiple time zones, locations, staff availability and service offerings require a solution with unparalleled levels of security and compliance, and is on-demand and easy to use. By ensuring that the right staff member is available at the right time and place, Coconut’s solution enables banks and credit unions to drive more branch sales and increase customer loyalty while providing a streamlined and personalized experience. “CIBC Innovation Banking is excited to partner with a top tier management team that has built a scalable platform that allows clients to personalize relationships with their customers by transforming how they manage appointments. Coconut’s solutions are disrupting the industry standard,” said Rob Rosen, Managing Director, CIBC Innovation Banking. “CIBC is well-established as the leader in funding SaaS companies in Canada, and we’re happy that they will be there to help fund Coconut’s future growth,” said Katherine Regnier, Coconut’s CEO and founder. About CIBC Innovation BankingWith offices in Denver, Menlo Park, Montreal, Reston, Toronto and Vancouver, CIBC Innovation Banking delivers strategic advice, cash management and funding to North American innovation companies at each stage of their business cycle, from start up to IPO and beyond. The team has extensive experience and a strong, collaborative approach that extends across CIBC’s commercial banking and capital markets businesses in Canada and the U.S. About Coconut SoftwareCoconut Software is modernizing how banks and credit unions engage, because everyone’s time is money. With a centralized, service engagement platform, financial organizations can optimize their workforce with real-time insights into sales and support interactions, while providing an effortless customer experience across all touchpoints, whether online, in-branch, or through the contact center. The Company has been revolutionizing appointment scheduling since its launch in 2007. Looking to boost revenue and deliver a premium experience to your clients? Schedule a consultation with Coconut Software to learn more about how our appointment scheduling solutions can get you there.
Sun Community FCU Forges Ahead With Digital Transformation Alongside Coconut Software
March 22, 2019–Sun Community Federal Credit Union–the largest credit union headquartered in Imperial County, California–has just partnered with Coconut Software to transform member experience at its branches by offering a more streamlined appointment experience. Its new Indio Branch has been designed as a vibrant, open-concept cafe, and to match this modern approach to financial services they’ve implemented new appointment management technology from Coconut Software to offer a fresh, customer-focused experience for members while improving branch efficiency. “With this initiative we’re taking to expand and evolve our branches, enabling members with the option to independently book and manage their own appointments online is a key step in our plan to improve their experience,” says Patsy Ramirez, Sun Community Brand Experience Manager. “We plan to roll out this new concept at our Coachella branches initially and we anticipate that new membership in these key areas will grow.” Chief Revenue Officer at Coconut Software, Mark Ramsay, corroborates that the majority of credit unions across North America are midway through digitally transforming their business model, and that this is only possible with the right technology partnerships. “Improving the member experience by better connecting digital and in-person touchpoints is a key driver for many of our clients who are investing in appointment management,” shares Mark Ramsay, Chief Revenue Officer. “Coconut Software is the preferred appointment solution for banks and credit unions looking to evolve and we look forward to helping SCFCU reach their goals and continue growing their business.” About Coconut Software Coconut Software is transforming how banks and credit unions engage with their customers by allowing them to effortlessly manage on-demand and pre-booked appointments with real-time insights to optimize results. Working with financial services like Jackson Hewitt, First West, Connect First, and RBC, Coconut Software provides a solution that caters to complex scheduling requirements while delivering a premium experience. For more information click here About Sun Community Federal Credit Union Sun Community Federal Credit Union serves nearly 38,000 members through 11 branches in Southern California. Founded in 1954, Sun Community serves people who live, work, worship or volunteer in Imperial or Riverside County, CA. Sun Community Federal Credit Union has over $358 million in assets. Additional information is available at www.suncommunityfcu.org Looking to boost revenue and deliver a premium experience to your clients? Schedule a consultation with Coconut Software to learn more about how our appointment scheduling solutions can get you there.
Coconut Software Raises $4.2 Million in Series A Funding Led by Information Venture Partners of Toronto
Coconut Software Corporation, a leader in enterprise appointment scheduling software, today announced it has raised CAN $4.2 million in Series A funding.
London Drugs Implements Coconut Software Solutions
London Drugs has selected Coconut Software, an industry leading tech company, to deliver real time appointment scheduling for customers in order to easily connect with a London Drugs Expert in store. With the implementation of Coconut Software’s solutions, London Drugs will be able to manage appointments and leverage Coconut’s real time insights to build a relationship, not just a transaction. At London Drugs, they understand the value of time and the importance of offering a tailored customer experience. “Coconut is a simple to use, retail focused system that made it easy to fulfilll our needs for an easy way for customers to book time with our staff,” said London Drugs AGM of IT, Greg Martin. “It helped us be quick to market to meet a customer need quickly and without having to custom build a solution.” The partnership began in 2016, with a focus on mobile phone activation and computer product advice. With the success of these services, London Drugs has expanded to include camera, photo lab, and audio video system tutorials, photography tips, and beauty consultations, which are now available in select stores across Western Canada. The public can easily book a one-on-one sessions online. “Companies want to better understand their customers before they get to the till,” added Coconut Software CEO & Founder Katherine Regnier. “Our solution allows for meaningful and timely interaction between the company and a potential customer.” About Coconut Software Coconut Software, a Saskatoon-based tech company, is an industry leading software company that provides sophisticated yet simple appointment and lobby management solutions. Geared towards managing walk-ins, on-site & pre-booked appointments, all while providing real-time insights to optimize results, Coconut provides enterprise level solutions that redefine how customers interact with organizations while maintaining the highest levels of security and compliance. Born out of a need for real-time, easy-to-adopt scheduling and customer management, Coconut is the preferred solution for modern banks and credit unions across North America. Since its founding in 2011, the company has quickly become the leader in appointment scheduling and lobby management platforms for modernizing the customer experience, while saving companies time and money. What’s Next? Looking to boost revenue and deliver a premium experience to your clients? Schedule a consultation with Coconut Software to learn more about how our appointment scheduling solutions can get you there. Product Info Appointment Scheduling Data Sheet