Simplify Complex Scheduling

Appointment Scheduling & Queue Management

Manage multiple locations, business units, services, staff, skill sets, schedules, languages spoken, appointment instructions (virtual, offsite, at location) and more. From your retail stores to your contact centers, we have appointment scheduling and location queue management tools to help.

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Engagement across all channels

Provide An Effortless Omnichannel Experience

Contact center, mobile app, website or in store – create a consistent customer journey across all your engagement channels while capturing and centralizing data. Tracking the effectiveness of your campaigns just got easier.

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Gain Real-Time Business Intelligence

Plan and manage the future of your business with more visibility into performance through real-time insights on everything from staff productivity to customer satisfaction.

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Tailored Services

Maintain Your Brand on Every Channel

Together we will design your very own unique customer-facing booking flow and confirmation emails that align with your branding guidelines and vocabulary.

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Integrations & APIs

Streamline & Optimize Existing Systems

Supporting most popular integrations and boasting a published API and custom integration support, Coconut can be configured to fit right in with your existing systems.

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Onboarding & Support

Enjoy a Fast Implementation Experience

Our responsive, diligent team will quickly lead you from customer journey mapping to implementation with a tried-and-true collaborative process that requires little IT resources on your end.

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Privacy & Security

Provide Data Protection at Every Level

Along with custom deployment and single sign-on options, we adhere to industry-leading standards and have implemented specific measures to protect both your customers’ data and your own.

Privacy & Security