Lightspeed Engagement
Speak to an ExpertWhen it comes to engaging with your clients, one size does not fit all. From legacy systems to security requirements, Telecom & Cable companies face unique challenges when implementing any new digital solution. At Coconut, we focus on improving real-time engagement with your clients while operating in a complex regulatory world.
Appointment Scheduling & Queue Management
Manage multiple locations, business units, services, staff, skill sets, schedules, languages spoken, appointment instructions (virtual, offsite, at location) and more. From your retail stores to your contact centers, we have appointment scheduling and location queue management tools to help.
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Provide An Effortless Omnichannel Experience
Contact center, mobile app, website or in store – create a consistent customer journey across all your engagement channels while capturing and centralizing data. Tracking the effectiveness of your campaigns just got easier.
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Gain Real-Time Business Intelligence
Plan and manage the future of your business with more visibility into performance through real-time insights on everything from staff productivity to customer satisfaction.
Dig Deeper with Coconut Insights
Maintain Your Brand on Every Channel
Together we will design your very own unique customer-facing booking flow and confirmation emails that align with your branding guidelines and vocabulary.
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Streamline & Optimize Existing Systems
Supporting most popular integrations and boasting a published API and custom integration support, Coconut can be configured to fit right in with your existing systems.
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Enjoy a Fast Implementation Experience
Our responsive, diligent team will quickly lead you from customer journey mapping to implementation with a tried-and-true collaborative process that requires little IT resources on your end.
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Provide Data Protection at Every Level
Along with custom deployment and single sign-on options, we adhere to industry-leading standards and have implemented specific measures to protect both your customers’ data and your own.
Privacy & Security