{"id":5907,"date":"2019-06-28T17:41:38","date_gmt":"2019-06-28T17:41:38","guid":{"rendered":"https:\/\/www.coconutsoftware.com\/?post_type=resources&#038;p=5907"},"modified":"2022-08-10T16:54:41","modified_gmt":"2022-08-10T16:54:41","slug":"banking-consumer-study","status":"publish","type":"resources","link":"https:\/\/www.coconutsoftware.com\/resources\/banking-consumer-study\/","title":{"rendered":"Future Branches: Understanding The Relationship Between the Bank, Branch, and the Customer"},"content":{"rendered":"\r\n<section style=\"background-image: url(https:\/\/www.coconutsoftware.com\/wp-content\/uploads\/2019\/06\/2019FBReport-Relationship-1-copy.jpg);color: #ffffff;\" id=\"page-header-block_60fb136e4e07c\" class=\"page-header text-lg-center \">\r\n    \r\n    <div class=\"container\">\r\n        <div class=\"row\">\r\n            \r\n            <div class=\" col-lg-12 \">\r\n                                    <span class=\"label\">FUTURE BRANCHES REPORT<\/span>                \r\n                                    <h1>Understanding The Relationship Between the Bank, Branch, and the Customer<\/h1>                \r\n                <a aria-label=\"Access Now\" href=\"https:\/\/www.coconutsoftware.com\/wp-content\/uploads\/2019\/11\/Banking-Consumer-Study-Relationship-Between-Bank-Branch-and-Customer.pdf\" class=\"button-cta mb-5\"  >Access Now<\/a>\n\r\n                            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>\r\n\n\n<section id=\"text-columns-block_5db38d8e783b5\" class=\"text-columns  none \">\r\n    <div class=\"container\">\r\n                    <div class=\"row\">\r\n                                    <div class=\"col-lg-6 single-column\">\r\n                        <h2>About the Study<\/h2>\n<p>The relationship between today\u2019s banks and their customers is in flux. In this digital age, many now crave and expect the convenience of online and mobile interactions, yet it remains that some banking activities are still tied to the physical bank location.<\/p>\n<p>Following a survey of over 1,600 banking customers, this study goes into great detail in examining the relationship between customers and their bank \u2014 often with surprising results.<\/p>\n<h2>What This Study Covers:<\/h2>\n<ul>\n<li>How the average consumer approaches banking.<\/li>\n<li>How consumers choose their banking relationships.<\/li>\n<li>What makes the bank branch special?<\/li>\n<li>Common challenges for consumers and the role of technology in solving them.<\/li>\n<\/ul>\n                    <\/div>\r\n                                    <div class=\"col-lg-6 single-column\">\r\n                        <p><img fetchpriority=\"high\" fetchpriority=\"high\" decoding=\"async\" class=\"alignnone wp-image-10253 size-full\" src=\"https:\/\/www.coconutsoftware.com\/wp-content\/uploads\/2019\/06\/Screen-Shot-2019-11-07-at-4.40.26-PM.png\" alt=\"\" width=\"516\" height=\"670\" srcset=\"https:\/\/www.coconutsoftware.com\/wp-content\/uploads\/2019\/06\/Screen-Shot-2019-11-07-at-4.40.26-PM.png 516w, https:\/\/www.coconutsoftware.com\/wp-content\/uploads\/2019\/06\/Screen-Shot-2019-11-07-at-4.40.26-PM-231x300.png 231w\" sizes=\"(max-width: 516px) 100vw, 516px\" \/><\/p>\n                    <\/div>\r\n                            <\/div>\r\n            <\/div>\r\n<\/section>\r\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Created in partnership with Future Branches, this study details the relationship between customers and their bank \u2014 often with surprising results. <\/p>\n","protected":false},"featured_media":12138,"parent":0,"template":"","meta":{"inline_featured_image":false},"resource":[1278],"resources_tags":[51,48,69,56,61],"yst_prominent_words":[],"_links":{"self":[{"href":"https:\/\/www.coconutsoftware.com\/wp-json\/wp\/v2\/resources\/5907"}],"collection":[{"href":"https:\/\/www.coconutsoftware.com\/wp-json\/wp\/v2\/resources"}],"about":[{"href":"https:\/\/www.coconutsoftware.com\/wp-json\/wp\/v2\/types\/resources"}],"version-history":[{"count":30,"href":"https:\/\/www.coconutsoftware.com\/wp-json\/wp\/v2\/resources\/5907\/revisions"}],"predecessor-version":[{"id":23764,"href":"https:\/\/www.coconutsoftware.com\/wp-json\/wp\/v2\/resources\/5907\/revisions\/23764"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.coconutsoftware.com\/wp-json\/wp\/v2\/media\/12138"}],"wp:attachment":[{"href":"https:\/\/www.coconutsoftware.com\/wp-json\/wp\/v2\/media?parent=5907"}],"wp:term":[{"taxonomy":"resource","embeddable":true,"href":"https:\/\/www.coconutsoftware.com\/wp-json\/wp\/v2\/resource?post=5907"},{"taxonomy":"resources_tags","embeddable":true,"href":"https:\/\/www.coconutsoftware.com\/wp-json\/wp\/v2\/resources_tags?post=5907"},{"taxonomy":"yst_prominent_words","embeddable":true,"href":"https:\/\/www.coconutsoftware.com\/wp-json\/wp\/v2\/yst_prominent_words?post=5907"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}