Virtual Panel Discussion [Recording]

Embracing a Customer-First Mindset

Eliminate Friction Points in Your Customer Multi-Channel Journey

Watch the Recording

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Meet Our Speakers

Paula Tompkins - ChannelNet - Headshot

Paula Tompkins

CEO & Founder – ChannelNet

Stephen Menon - FinnAI - Headshot

Stephen Menon

VP Product – FInn AI

Nicole Laven - Mainstreet - Headshot

Nicole Laven

SVP Marketing & Communication – Mainstreet CU

Erin Hennessy - United - Headshot

Erin Hennessy

Chief Innovation & Marketing Officer – United FCU

Deliver Exceptional Customer Experience

Watch as industry leading customer experience professionals discuss the importance of building customer relationships in the changing banking landscape and outline best practices to build personalized relationships without abandoning the human element.

Topics that our panel of executives discuss include:

  • Evolving customer expectations, increasing competition, and new technology trends in the financial industry.
  • Bridging the digital-physical gap in modern banking.
  • Friction points in the customer omnichannel journey.
  • Best practices on building personalized relationship.