The physical branch is set to take on a new role in the banking experience and financial institutions will need to re-evaluate their engagement processes in order to support newer digital models. How can the financial services industry prepare for this impending shift in customer demand?



Key Take Aways

  • How do you engage with your customers digitally, and how does that engagement lead to a streamlined in-branch experience (if necessary), with little to no idle time.
  • How can brands measure the effectiveness of their physical and digital channels to help meet organizational goals and ROI requirements?
  • How will customer behavior change – what can banks do to meet changing demand, what solutions should they implement.