Discover the Total Economic Impact™ (TEI) of Coconut Software
A net present value (NPV) of $1.69M and 325% return on investment (ROI) three years after implementing Coconut. Those are the results a composite organization experienced in a commissioned comprehensive TEI study, conducted by Forrester Consulting on behalf of Coconut Software. Get your copy of the study to unpack the stories behind the numbers.
Analyze the Numbers
325%
ROI
(Return on Investment)
$1.69M
in NPV
(Net Present Value)
<6
Months
payback period
<4
Months
to implement
Peek Inside the Study
Coconut Software gives banks and credit unions the tools to bring customers and qualified staff together for productive conversations around high-value products. The Forrester TEI study shines a light on why this approach matters more than ever in today’s highly competitive banking environment.
- Understand key challenges financial institutions faced before implementation.
- Dig into a robust analysis based on interviews and data from real Coconut customers.
- Get a framework to evaluate the financial impact of deploying appointment scheduling and queuing software in your organization.
- Understand what it’s like to work with the Coconut team and the lift required to get the software up and running.
Coconut Helps To
↑ Increase Loan Growth
- 8.5% increase in pull-through rates for loans
- $1.6M in additional profit from loans and mortgages
- 1200 additional loans and 95 additional mortgages sold
↑ Increase Deposit Growth
- 2.5% increase in new deposit accounts
- $330K in additional profit from new deposit accounts
- 355 new accounts opened
↑ Increase Productivity
- Time. Frontline staff spend less time scheduling appointments
- Insights. A crystalized view of who is visiting, when, and their specific needs frees staff to prepare ahead of time
- Opportunity. More efficient staff have leftover time to invest in relationships and cross-selling to your customers
“[Over the past few years] we’ve seen exponential growth and basically doubled our sales. It’s due to having tools like Coconut for sure, because it allows for time to have deeper conversations.”
— Contact Center Manager at a Credit Union
“[The Coconut team is] responsive, act like partners, and are not afraid to jump in. It’s been a good partnership, and the software is bullet proof.“
— EVP and Chief Community Banking Officer, Bank
“Coconut has allowed our teams to manage increasing traffic flows. It’s given our teams the ability to really manage their day instead of the day managing them.”
— AVP Member Experience, Credit Union
Your Turn: Calculate the Impact
- 2.5% increase in new deposit accounts.
- $294,000 in recaptured productivity.
- 8.5% increase in pull-through rates for loans.
- $1,588,568 in additional profit from loans and mortgages sold.
These are just a few of the impacts discovered by the composite organization in this TEI study. Ready to dig into how Coconut Software can help your organization increase profits, improve productivity, and enhance experiences? Download your copy today.
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