Key Features

Contact Center

High Operational Efficiency

With a centralized, real-time database of all advisors, their services, specializations, and locations, contact center reps can book appointments quickly and confidently.

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Improved Performance

Eliminate friction points to manage more calls in less time, freeing reps up for revenue-generating activities while allowing for a reduced headcount.

Accurate Scheduling

Always book the right advisor for the customer’s needs by filtering available reps based on location & services.

Reliable Customer Notes

Allow reps to collect and make note of more insightful customer data points collected during the call to enable staff to better prepare.

CUSTOMER STORIES

“Coconut Software’s contact center appointment scheduling software has transformed contact center operations for us, allowing our agents to see who is available at each location and efficiently book appointments with the appropriate specialist.”

ELLEN CROWDER
MemberLine Supervisor, TCU Financial

Success Stories - Telus - Black

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