High Operational Efficiency

With a centralized, real-time database of all advisors, their services, specializations, and locations, contact center reps can book appointments quickly and confidently.

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KEY FEATURES

Improved Performance

Eliminate friction points to manage more calls in less time, freeing reps up for revenue-generating activities while allowing for a reduced headcount.

Accurate Scheduling

Find and pair the right advisor to caller by filtering available reps based on location & services.

Reliable Customer Notes

Agents can collect and share customer and member information during their conversation to help staff better prepare, meaning more minutes spent on high value, advisory conversations.

 

Your base is 93% more likely to increase share of wallet when they have a very good customer experience.

Source

SUCCESS STORY

“Coconut Software’s contact center software has transformed contact center operations for us, allowing our agents to see who is available at each location and efficiently book appointments with the appropriate specialist.”

ELLEN CROWDER
MemberLine Supervisor, TCU Financial

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