Lobby Management

Improve customer flow, workforce efficiencies, and service delivery, while reducing costs. With a smarter queue management system that fits seamlessly into your existing processes, Coconut streamlines the branch experience for everyone involved.

Rethink The Branch Experience

Intelligent Queuing System

Eliminate friction in the lobby by allowing customers to view real-time availability and join the appropriate queue instantly.

 

Comprehensive Availability Algorithm

Our unique wait-time algorithm calculates highly reliable times based on pre-booked appointments, staff calendars, lobby traffic and more.

 

Instant Queue Management

Get a complete, real-time view of queues for quick and efficient adjustments with insights into availability, engagements, wait times and more.

Streamline Customer Flow

Members can indicate that they have arrived for their appointment on the system, triggering an instant notification to be sent to staff, improving communication and decreasing member wait time in the lobby.

 

Customer Retention

Reduce service abandonment by prompting customers who can’t wait to book an appointment at an available time and date of their own choosing.

Customer Experience Analytics

Track and measure branch and staff performance, as well as operations metrics including average handle and wait times across branch locations, allowing managers to make more informed decisions.

 

Configurable Branding

Maintain a consistent in-branch experience with tailored branding and messaging across the entire customer journey, from the booking channel to SMS and email notifications.

Launching Coconut
Ditch The Cookie Cutter

We understand that every bank, credit union and financial services organization is unique, and we are committed to delivering a premium experience to meet your needs.

Launching Coconut
Integrations & API
Solutions That Fit Right In

Whether integrating with your in-house system or starting from scratch, Coconut Software is just one piece of your digital experience, and we’re flexible to fit in exactly where you need us.

Integrations & API
Privacy & Security
Security Is Serious Business

We adhere to industry-leading standards to manage our network, and set strict policies across our organization to keep data safe for you and your customers.

Privacy & Security

Greet your guests with an enhanced experience

Speak with an expert today to learn how Coconut Software’s Lobby Management Solution can streamline the in-branch experience for customers, and how it can help to bring more of their business through the door.

Schedule a Consultation

Learn More About

By Suchet Randhawa in Customer Experience - Sep 16, 2019

[Transcript] Embracing a Customer First Mindset: Eliminating Friction Points in your Customer Multi-Channel Journey

Get the transcript to our recent webinar to learn how evolving customer expectations and new technology trends are disrupting the financial industry.

Continue reading