Intelligent Queuing Solution
Provide Accurate Wait Times
Our unique wait-time algorithm calculates highly reliable times based on pre-booked appointments, historical patterns, staff availability, real-time branch traffic, and other important factors.
Simplify Branch Management
Get a complete, real-time view of the branch for quick and efficient adjustments with insights into availability, engagements, wait times, and more.
Increase Customer Retention
Reduce service abandonment by prompting customers and members who can’t wait to book an appointment at an available time and date of their own choosing.
Streamline Customer Traffic Flow
Customers and members can indicate that they have arrived for their appointment on the system, triggering an instant notification to be sent to staff, improving communication and decreasing wait time in the lobby.
Boost Operational Efficiency
Track and measure branch and staff performance, as well as operations metrics including average handle and wait times across branch locations, allowing managers to make more informed decisions.
Online Queuing for Better Experiences
Visitors can scan a QR code using their mobile device to add themselves to the walk-in queue, check into a pre-booked appointment, or to create a future appointment.
Your Partner in Success
Every organization has its own unique needs. Whether you have complex special requirements or need a quick and simple rollout, we will work closely with you at every step to deliver.Tailored Services
Solutions That Fit Right In
Whether integrating with your in-house system or starting from scratch, Coconut Software is just one piece of your digital experience, and we’re flexible to fit in exactly where you need us.Integrations & API
Security Is Serious Business
We adhere to industry-leading standards to manage our network, and set strict policies across our organization to keep data safe for you and your customers.Privacy & Security