Lobby Management
Rethink the Branch Experience
Improve customer flow, workforce efficiencies, and service delivery, while reducing costs. With a smarter queue management system that fits seamlessly into your existing processes, Coconut streamlines the branch experience for everyone involved.
Lobby Management
Intelligent Queuing System
Eliminate friction in the lobby by allowing customers to view real-time availability and join the appropriate queue instantly.
Schedule a Demo Download the Lobby Management Data SheetProvide Accurate Wait Times
Our unique wait-time algorithm calculates highly reliable times based on pre-booked appointments, staff calendars, lobby traffic and more.
Simplify Queue Management
Get a complete, real-time view of queues for quick and efficient adjustments with insights into availability, engagements, wait times and more.
Increase Customer Retention
Reduce service abandonment by prompting customers who can’t wait to book an appointment at an available time and date of their own choosing.
Streamline Customer Flow
Customers can indicate that they have arrived for their appointment on the system, triggering an instant notification to be sent to staff, improving communication and decreasing member wait time in the lobby.
Boost Operational Efficiency
Track and measure branch and staff performance, as well as operations metrics including average handle and wait times across branch locations, allowing managers to make more informed decisions.
Maintain Company Branding
Provide a consistent in-branch experience with tailored branding and messaging across the entire customer journey, from the booking channel to SMS and email notifications.
You’re in Good Company
View Our Customer StoriesTrusted partner of some of the leading enterprises, banks, and credit unions across the globe.
Your Partner in Success
Every organization has its own unique needs. Whether you have complex special requirements or need a quick and simple rollout, we will work closely with you at every step to deliver.
Tailored Services
Solutions That Fit Right In
Whether integrating with your in-house system or starting from scratch, Coconut Software is just one piece of your digital experience, and we’re flexible to fit in exactly where you need us.
Integrations & API
Security Is Serious Business
We adhere to industry-leading standards to manage our network, and set strict policies across our organization to keep data safe for you and your customers.
Privacy & Security
