QUEUE MANAGEMENT SYSTEM FOR BANKS AND CREDIT UNIONS
Better Queuing, In-Branch and Online
Make long wait times and overtaxed staff a thing of the past. Give your visitors (and frontline) a better, faster queuing experience, whether they’re in-branch or online.
Coconut Software’s suite of smart queuing solutions gives customers and members real-time convenience and choice, so they meet who they want, when they want—no long line-ups necessary.Speak to An Expert
Real-Time, Digital Queues That Move
Watch How Download the Lobby Management Data Sheet
Transform the customer queue process with self-serve join the queue options (physical or virtual), instant appointment booking, wait time predictions, and next-in-line notifications.
Plus, help staff with member and customer flow management by showing them who’s waited the longest, why clients are visiting, and more.
Wait Time Display
Display accurate wait times across channels in your lobby, on a digital kiosk, or via your website. Then, let clients decide whether they want to join the lineup or book a pre-scheduled appointment instead.
Send an automatic SMS or email notification to customers or members when they’re next in line. This way, customers and members can run errands or get a coffee—instead of holding their place in the queue.
Gather important information about customers and members as they join the queue. Now, staff can quickly pass more qualified referrals to advisors and give them the context they need to deliver a better experience.
Give busy clients flexibility when they can’t wait anymore. Let them instantly convert their spot in the line to a pre-scheduled appointment for another time or request a callback when frontline staff are less busy.
Branch Traffic Insights
Better track walk-ins and prebooked appointments with Coconut’s insights dashboard. (No more clipboards!) See traffic trends, volume by location, and more so you can staff branches accordingly.
Now, customers and members can wait for service from wherever they want. Easily manage virtual branches through a central, online queue system that lets your staff see who’s still waiting for service.
Coconut customers enjoy a 75% reduction in appointment length and an average CSAT score of 97%.
You’re in Good Company
View Our Success Stories
Coconut is trusted by leading banks and credit unions to transform the customer and member experience.
“It was very hard to predict when members were going to come through the door or how many staff members you needed on a daily basis. Coconut gives us the tools needed to predict our volume and to be more efficient and better organized.”
Member Contact Center Manager, Rogue Credit Union