Real-Time, Digital Queues That Move

Transform the customer queue process with self-serve sign-in, join the line options (physical or virtual), wait time predictions, and next-in-line notifications.

Plus, help staff with member and customer flow management by showing them who’s waited the longest, why clients are visiting, and more.

Watch How Download the Lobby Management Data Sheet
KEY VIRTUAL QUEUE MANAGEMENT FEATURES

Wait Time Display

Display accurate wait times across channels in your lobby, on a digital kiosk, or via your website. Then, let clients decide whether they want to join the lineup or book a pre-scheduled appointment instead.

Next-in-line Notifications

Send an automatic SMS or email notification to customers or members when they’re next in line. This way, customers and members can run errands or get a coffee—instead of holding their place in the queue.

Custom Questions

Gather important information about customers and members as they join the queue. Now, staff can quickly pass more qualified referrals to advisors and give them the context they need to deliver a better experience.

Appointment Scheduling

Give busy clients flexibility when they can’t wait anymore. Let them instantly convert their spot in the line to a pre-scheduled appointment for another time or request a callback when frontline staff are less busy.

Self-Serve Check-in

Let customers and members with pre-booked appointments skip the line and sign in from a tablet or kiosk. (No more clipboards!) Plus, advisors get an automatic notification when their clients arrive.

Virtual Queueing

Now, customers and members can wait for service from wherever they want. Easily manage virtual branches through a central, online queue system that lets your staff see who’s still waiting for service.

Coconut customers enjoy a 75% reduction in appointment length and an average CSAT score of 97%.

You’re in Good Company

Coconut is trusted by leading banks and credit unions to transform the customer and member experience.

View Our Success Stories

SUCCESS STORY

“It was very hard to predict when members were going to come through the door or how many staff members you needed on a daily basis. Coconut gives us the tools needed to predict our volume and to be more efficient and better organized.”

DEREK REESER
Member Contact Center Manager, Rogue Credit Union

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