Intelligent Queuing Solution

Bring the lobby of the future to life by eliminating friction and providing real-time communication to customers and members: they’ll have their needs met effortlessly, and your staff will have more time for value-added conversations.

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Key Features

Provide Accurate Wait Times

Our unique wait-time algorithm calculates highly reliable times based on pre-booked appointments, historical patterns, staff availability, real-time branch traffic, and other important factors.

Simplify Branch Management

Get a complete, real-time view of the branch for quick and efficient adjustments with insights into availability, engagements, wait times, and more.

Increase Customer Retention

Reduce service abandonment by prompting customers and members who can’t wait to book an appointment at an available time and date of their own choosing.

Streamline Customer Traffic Flow

Customers and members can indicate that they have arrived for their appointment on the system, triggering an instant notification to be sent to staff, improving communication and decreasing wait time in the lobby.

Boost Operational Efficiency

Track and measure branch and staff performance, as well as operations metrics including average handle and wait times across branch locations, allowing managers to make more informed decisions.

Online Queuing for Better Experiences

Visitors can scan a QR code using their mobile device to add themselves to the walk-in queue, check into a pre-booked appointment, or to create a future appointment.

Only 1 in 5 are emotionally connected to their primarily financial institution – how are you engaging your base?

Source

You’re in Good Company

Trusted partner of some of the leading enterprises, banks, and credit unions across the globe.

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SUCCESS STORY

“We’re in the midst of transitioning to a member experience culture with a digital-first mindset. We believed the lobby management system would be a good start to better understanding the branch experience. Empowering employees to make appointments for members — whether they are talking to them at the teller line or on the phone — is definitely a positive benefit.”

TARA MCQUILLEN
Chief Experience Officer Discovery Federal Credit Union

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