Eliminate friction in the lobby by allowing customers to view real-time availability and join the appropriate queue instantly.
Our unique wait-time algorithm calculates highly reliable times based on pre-booked appointments, staff calendars, lobby traffic and more.
Get a complete, real-time view of queues for quick and efficient adjustments with insights into availability, engagements, wait times and more.
Members can indicate that they have arrived for their appointment on the system, triggering an instant notification to be sent to staff, improving communication and decreasing member wait time in the lobby.
Reduce service abandonment by prompting customers who can’t wait to book an appointment at an available time and date of their own choosing.
Track and measure branch and staff performance, as well as operations metrics including average handle and wait times across branch locations, allowing managers to make more informed decisions.
Maintain a consistent in-branch experience with tailored branding and messaging across the entire customer journey, from the booking channel to SMS and email notifications.
Speak with an expert today to learn how Coconut Software’s Lobby Management Solution can streamline the in-branch experience for customers, and how it can help to bring more of their business through the door.Schedule a Consultation
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