Key Features

Lobby Management

Intelligent Queuing System

Eliminate friction in the lobby by allowing customers to view real-time availability and join the appropriate queue instantly.

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Provide Accurate Wait Times

Our unique wait-time algorithm calculates highly reliable times based on pre-booked appointments, staff calendars, lobby traffic and more.

Simplify Queue Management

Get a complete, real-time view of queues for quick and efficient adjustments with insights into availability, engagements, wait times and more.

Increase Customer Retention

Reduce service abandonment by prompting customers who can’t wait to book an appointment at an available time and date of their own choosing.

Streamline Customer Flow

Customers can indicate that they have arrived for their appointment on the system, triggering an instant notification to be sent to staff, improving communication and decreasing member wait time in the lobby.

Boost Operational Efficiency

Track and measure branch and staff performance, as well as operations metrics including average handle and wait times across branch locations, allowing managers to make more informed decisions.

Maintain Company Branding

Provide a consistent in-branch experience with tailored branding and messaging across the entire customer journey, from the booking channel to SMS and email notifications.

You’re in Good Company

Trusted partner of some of the leading enterprises, banks, and credit unions across the globe.

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