Have you ever visited a company website, clicked on a link from a call to action, and been redirected over to a web page that no longer looked or felt like the brand? If so, did you continue along the customer journey? Or did you bounce? Inconsistent branding can lead to brand confusion as well […]
Continue readingWhen deciding what implementation to choose for your organization, first you want to correctly identify the problem with your operational processes. This will allow you to choose an implementation that will combat your current operational inefficacies and improve processes within your organization. By correctly diagnosing the problems, you will be able to develop a clear […]
Continue readingThe rise of ‘Challenger banks’ is becoming more of a concern to other organizations as they have become a serious competitor in the financial services industry. Challenger banks are smaller retail banks that have been established with the intention of competing for business with large, long-established financial services organizations. In recent years, Challenger banks like Beacon Community Bank or Infinity […]
Continue readingImplementing new technology is a huge undertaking, and when the solution is customer-facing, you want the rollout to be as seamless as possible. One of the ways you can ensure your front-end technology performs from the get-go is to map out the customer journey with your new solution at the beginning of the implementation process. […]
Continue readingOn average, banks have become bigger, more profitable and better capitalized over the last decade, but what is the key to their success? The digital transformation in the financial services industry has allowed the customer experience and operational processes to be greatly enhanced in many financial institutions, leading to their increasing success. What can we […]
Continue readingKatrina German, a technology consultant based in Saskatoon, spoke with CBC Saskatchewan about some of the companies to keep an eye on in the new year. She begins her “Saskatchewan’s Top 5 tech companies to keep an eye on in 2019” list with Coconut Software and we couldn’t be more thrilled to garner the attention. […]
Continue readingHere at Coconut Software, we are very pleased to announce that we have been awarded the 2018 Great User Experience Award and the Rising Star Award from FinancesOnline, a popular B2B software review platform. In evaluating Coconut Software for the 2018 Rising Star Award, FinancesOnline’s team of software experts examined and compared Coconut against the […]
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