PLATFORM OVERVIEW
Power your bank or credit unions most high-value meetings
Join 200+ financial institutions who trust Coconut to deliver smoother experiences
Jump inside the platform.
Coconut Software helps your financial institution make banking easy.
Appointment Booking & Scheduling
Put scheduling in your customers’ hands.
Coconut makes it simple for customers to book high-value meetings with the right person in a way that’s most convenient for them—eliminating the friction of phone calls, lineups, or back and forths. With Coconut, you can schedule with powerful insights, so you can staff the right specialists at the right locations. By intelligently matching your experts to the services in highest demand, you immediately create a better client experience—and more efficient operations.
Bank & Lobby Management
Engage customers the moment they're ready.
Every walk-in is a chance gained—or lost—in an instant. Coconut helps you meet customers wherever they are, whether in-branch or online. With our platform, it’s effortless to check in for an appointment, join a queue from anywhere, or connect directly with a remote specialist. By removing the usual friction, we make sure you never miss an opportunity to drive a better customer experience, and capture high-value opportunities.
Video Banking
Seamless and secure video banking.
Give clients the ease they expect and your staff the simplicity they deserve. Coconut integrates video banking seamlessly into your appointment scheduling workflow, so connecting face-to-face is as productive, secure, and on-brand as in-person meetings. Use our native solution, Coconut Connect, or plug in your own—either way, you’ll deliver a smooth experience anywhere your client or advisors are.
Analytics & Data
Get insights that keep your branches thriving.
Combine online and in-branch appointment data to see exactly where and how customers are engaging with you. Spot your busiest branches, most requested services, and the channels your clients prefer most. With these insights, you can plan resources more effectively and deliver consistently great experiences at every location.
Integrations and APIs
Experience the platform purpose-built for bank and credit union systems.
With 40+ integration partners and an open API, Coconut is designed to fit seamlessly into your existing technology stack. Whether it’s calendar syncs, CRMs, or digital banking platforms, Coconut provides the flexibility and connectivity you need to deliver a delightful experience to your customers and staff.
CLIENT SUCCESS
Support that’s tailored to your needs
We have a team of experts who’ll work closely with you every step of the way. They’ll help you set goals, track progress, dive into data, and identify growth opportunities.
INTEGRATIONS
Seamless solutions for your tech stack
Thanks to our custom API options, you can send real-time data from Coconut to your Business Intelligence (BI) tools for a more holistic view of your branch performance.
PRIVACY & SECURITY
Industry-leading security standards
You’re in safe hands with Coconut. We’ve supported 150+ financial institutions and adhere to industry-leading standards to manage our network and protect your data.
“It’s not just scheduling software—it’s a strategic platform that helps us serve better, work smarter, and build stronger relationships.”
Eric Carter, SVP, Digital Solutions and Innovation Officer
Bank of New Hampshire