Appointment scheduling & queue management platform

Platform Overview

In a world where everything is one click away, are you still asking your customers, members and prospects to stand in line, wait on hold, and to repeat themselves? If so, we can help.

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Built Specifically for Banks & Credit Unions

For financial institutions that want to improve the digital and physical engagement of their customers and members, Coconut’s suite of cloud based solutions provides a way to seamlessly schedule, measure and manage prospect, member, customer and staff interactions.

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KEY FEATURES

Appointment Scheduling

Secure Interest From the First Click

Eliminate the back and forth associated with scheduling a time to meet by putting the personalized information and tools for instant bookings at your customers, members and prospects’ fingertips. At the same time, empower your staff with the information they need to have better conversations.

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Lobby & Visitor Management

Streamline the Branch Experience

Improve your in-person experience and take pressure off staff by providing accurate wait times, uncovering traffic insights and managing the lobby experience through a solution that fits seamlessly into your operations.

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Contact Center

Empower Your Contact Center Agents

Make long hold times and inefficient handling practices a thing of the past. With a centralized, easy to navigate platform, reps can manage more calls in less time, freeing them up for relationship building and revenue-generating conversations.

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Insights

Data for Business Transformation

By being able to access and understand data otherwise missed, you can optimize staffing and uncover new ways to radically transform the digital and in-person buyer journey.

Get Informed with Coconut Insights

27% of consumers plan to leave their financial institution – gain and retain new customer and members with an omnichannel digital engagement platform.

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