See the Big Picture

View drop-off, no-show, conversion, and engagement trends through the customer journey, plus location and advisor performance across the organization.

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KEY FEATURES

Receive Instant Performance Insights

Access valuable insights with centralized real-time reporting to measure trends from individual engagements to staff and branch performance.

Get a Clear View of Your KPIs

Track your key performance indicators through daily, monthly, and annual reporting to gain a strategic advantage when planning for the future.

Make Optimization Effortless

Get your customer engagement channels operating at peak performance with insights into conversion rates by product, service, staff or branch.

Lower Costs, Increase Efficiency

Anticipate appointment volume, no-show and cancellation rates to make better workforce decisions for decreased idle time and staffing requirements.

Customer Traffic Insights

Clearly see traffic patterns across your branch network, allowing you to properly staff up (or down) to control costs and manage a better visitor experience.

Easy Import/Export of Data

Breaking down data silos is key to better understand your customers and members. Use our simple tools to quickly import/export data, validate and update, reducing errors and increasing depth of insights.

50% of account openings will be driven by marketing in 2024 – do you have the insights you need?

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You’re in Good Company

Trusted partner of some of the leading banks and credit unions across the globe.

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SUCCESS STORY

“Learn how to properly use and create reports through Coconut – they’re easy to use and help so much with productivity. If you want to improve [the] adoption of technologies like Coconut, you need to promote it more to your staff, and the best way to identify where you can help educate is through reporting. Nothing but good can come from that data and those insights.”

PAUL COCKSHUTT
Senior Manager, Integrated Alternate Channels, Interior Savings

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