CUSTOMER APPOINTMENTS + LOBBY ANALYTICS
Meet The Customer Insights You’ve Been Missing
Discover the lost piece of your customer experience puzzle with Coconut’s analytics platform. See in-branch engagements, appointment data, staff performance, and so much more.
Go From Guesswork to Growth, With Real-Time Reporting
You wouldn’t sail without a compass. So why make guesses when it comes to guiding your financial institution? With Coconut’s reporting tools, you can (finally!) track appointment metrics, like volume, length, and no-show rates. Plus, see performance over time across specific staff, services, and locations so you’re always cruising in the right direction.
Speak to an ExpertA Trove of Customer Insights
See how many clients visit a branch, the most popular times for visits, and the services they sought. Plus, capture NPS after every interaction and attribute bookings to marketing campaigns so you can get a clear picture of the customer journey, from start to finish.
Smoother Staffing and Operations Ahead!
View traffic patterns and no-show rates to anticipate appointment volume and allocate staff appropriately. Plus, see staff stats for appointments handled, time per appointment, and more. Now, knowing where to improve processes or introduce more training.
Decision-Making, Demystified
Build custom reports to track branch performance over time, or dive into conversion rates by product, service, or staff member. With Coconut’s data dashboards, deciding where to invest next—and where to make changes—has never been easier.
Support That’s Tailored to Your Needs
We have a team of experts who’ll work closely with you every step of the way. They’ll help you set goals, track progress, dive into data, and identify opportunities for growth.
Learn More: Onboarding & Services
Seamless Solutions for Your Tech Stack
Thanks to our custom API options, you can send real-time data from Coconut to your Business Intelligence (BI) tools for a more holistic view of your branch performance.
Learn More: Integrations & API
Industry-Leading Security Standards
You’re in safe hands with Coconut. We’ve supported 80+ credit unions, and we adhere to industry-leading standards to manage our network and protect your data.
Learn More: Privacy & Security
