Go From Guesswork to Growth, With Real-Time Reporting

You wouldn’t sail without a compass. So why make guesses when it comes to guiding your financial institution? With Coconut’s reporting tools, you can (finally!) track appointment metrics, like volume, length, and no-show rates. Plus, see performance over time across specific staff, services, and locations so you’re always cruising in the right direction.

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KEY FEATURES

A Trove of Customer Insights

See how many clients visit a branch, the most popular times for visits, and the services they sought. Plus, capture NPS after every interaction and attribute bookings to marketing campaigns so you can get a clear picture of the customer journey, from start to finish.

Smoother Staffing and Operations Ahead!

View traffic patterns and no-show rates to anticipate appointment volume and allocate staff appropriately. Plus, see staff stats for appointments handled, time per appointment, and more. Now, knowing where to improve processes or introduce more training.

Decision-Making, Demystified

Build custom reports to track branch performance over time, or dive into conversion rates by product, service, or staff member. With Coconut’s data dashboards, deciding where to invest next—and where to make changes—has never been easier.

SUCCESS STORY

“It was very hard to predict when members were going to come in through the door, or predict how many staff members you needed on a daily basis. Coconut gives us the tools needed to try and predict our volume, and to be more efficient and better organized.”

DEREK REESER
Member Contact Center Manager, Rogue Credit Union

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You’re in Good Company

Trusted partner of some of the leading banks and credit unions across the globe.

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