Isabelle Rochon

SVP, Customer Experience

Isabelle has over 20 years of experience in account management and customer success at the enterprise level. After graduating from HEC Montreal with a Bachelor of Commerce in Logistics, she worked as an account manager for one of North America’s top advertising agencies.

Finding her fit in the digital space after having worked for a web development agency, Isabelle joined iPerceptions, a SaaS VoC and Analytics platform, where she built the Customer Success department and worked with the team to create an orchestrated onboarding process and customer journey.

Isabelle loves to see her colleagues and clients win and is committed to their success.

Meet the rest of our Leadership Team

What do you love about working at Coconut Software?

Coconut has a winning mentality and the teams’ collaboration is nothing short of spectacular. Everyone wants to see their colleagues succeed and truly cares about our customers. People never hesitate to jump in and help solve for the customer.

Why should potential candidates consider working at Coconut?

You will not regret it! There is a strong company culture of respect, collaboration, and excellence at Coconut. This translates into a high-performing team that always strives to do better and a company that truly wants the best for its employees.

How do you spend your time when you’re not at work?

I love to travel and experience other cultures and their amazing cuisine. I also enjoy being outdoors—especially skiing, paddleboarding, hiking, and camping. If I’m home, I’m either cooking or watching football.