By Kelly Wilson in Development - Jan 10, 2019

The Importance of Providing Real-Time Service

Did you know 80% of customers drop off the line when placed on hold for over 1 minute to schedule an appointment?  Reduce churn, and optimize the customer experience by providing real-time service. As an appointment driven business, it is crucial you provide a seamless scheduling experience for your customers to drive business to your […]

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By Kelly Wilson in Development - Nov 28, 2018

Why Partner with a Vendor that Offers Open API

When choosing a new third-party solution, you want to ensure it can provide you with all the benefits that allow your business to function at the highest level possible. One important feature when choosing an enterprise scheduling solution is an open application programming interface, also called an API. An API acts as a software bridge, […]

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By Kelly Wilson in Development - Sep 12, 2018

Why Banks are not Keeping up with the Digital Transformation in their Industry

There is a major digital transition occurring in the financial services industry at the moment and some organizations are moving faster than others. Has your organization found itself falling behind in the banking technology rush?  In this post, we’ll explore some of the reasons why some banks, credit unions, and other financial services institutions have […]

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By Kelly Wilson in Development - Aug 29, 2018

Digital Transformations to Improve Customer Experience

In the race towards the future of banking technology, organizations are scrambling to stay ahead of their competitors and offer customers the newest, most innovative technology to reduce churn. However, 87% of financial organizations don’t believe their current core systems can keep pace with customer-facing initiatives. And with 60% of customer dissatisfaction originating from the […]

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By Kelly Wilson in Development - Aug 1, 2018

Digital Trends Shaping the Future of the Banking Industry

The top digital initiatives in 2018 that are informing the future of the banking industry and how these trends are affecting organizations like yours.

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