Digital Innovation

Coconut Software - Blog - Digital Transformation
By Kelly Wilson in Digital Innovation - Jun 13, 2019

6 Steps to a Successful Technology Implementation Process

What can you do to ensure a smooth technology implementation process? Coconut Software has the 6 best steps to ensure a successful implementation.

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Coconut Software - Blog Hero - 4 Innovations in Fintech - 2
By Sean Wilson in Digital Innovation Marketing - May 24, 2019

4 Fintech Innovations for Creating Deeper Connections

The top 4 tech innovations in fintech emerging are turning casual bankers into devoted customers. How can banks and credit unions benefit from this trend?

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Coconut Software - Blog - Financial Boomer Crisis
By Sean Wilson in Digital Innovation - May 7, 2019

Strategies for the Impending Baby Boomer Crisis

Explore the boomer issues presented in a recent Financial Brand article, & how Coconut’s customer experience software fits into the marketing strategy.

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Coconut Software Background 16
By Sean Wilson in Digital Innovation - Apr 24, 2019

5 Things Financial Institutions Forget During a Digital Transformation

Make your digital initiatives work for you, not against you. Check our top 5 digital transformation errors and how Coconut Software can help you avoid them.

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Coconut Software - Blog - Digital Transformation Trends for 2019
By Kelly Wilson in Digital Innovation Operations - Dec 26, 2018

3 New Banking Initiatives for 2019

On average, banks have become bigger, more profitable and better capitalized over the last decade, but which banking initiatives are key to their success? New initiatives in banking that encompass digital transformation has allowed the customer experience and operational processes to be greatly enhanced in many financial institutions, leading to their increasing success. What can […]

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Coconut Software - Blog Hero - Integrate CRM with Appointment Solution
By Kelly Wilson in Digital Innovation - Dec 12, 2018

Why Integrate CRM With Your Appointment Management Solution

Appointment management software plays a critical role in any organizations digital transformation. To get the most out of your solution, integrating your CRM software is a necessity. Doing so avoids a disjointed operations and a silo’d workforce, not to mention setting your organization up for future success. If you choose to implement and integrate a […]

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Coconut Software - Blog Hero - Implementation Team
By Kelly Wilson in Digital Innovation Operations Product Education - Nov 21, 2018

Assembling Your Software Implementation Team

In order to streamline the implementation process of your new technology solution, it is important that, (along with support from the decision makers in your organization) you gain inter-departmental support, essentially building an implementation team to speed up the process. Failing to establish your software implementation team can be very problematic when the times comes […]

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Coconut Software - Blog Hero - Customizable Software Solutions
By Kelly Wilson in Digital Innovation - Nov 14, 2018

Customizable Software Solutions v.s. Generic Integrations

When searching for a new technology solution, it can be difficult to decide whether your business needs a cookie-cutter integration or the additional benefits that come with customizable software solutions. The first step is to evaluate the issues your organization is experiencing to better understand what kind of solution you need. After isolating and identifying […]

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Coconut Software - Blog Hero - Digitally Transform Contact Centers
By Kelly Wilson in Digital Innovation - Sep 19, 2018

3 Reasons to Digitally Transform Your Contact Centers

In todays digital era, consumer needs have evolved. It’s no longer a matter of “if” banks will become fully digital, but “when.” The prospect of a digital transformation in the financial services industry does not necessarily mean the end of all traditional customer experience channels, like contact centers. In fact, using technology to improve the […]

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Coconut Software - Blog Hero - Stalled Digital Transformation in Your Bank
By Kelly Wilson in Digital Innovation - Sep 12, 2018

What is Stalling the Digital Transformation for Your Bank?

There is a major digital transformation occurring in the financial services industry and some organizations are moving faster than others. Has your organization found itself falling behind in the banking technology rush? In this post, we’ll explore some of the reasons why some banks, credit unions, and other financial services institutions have found it challenging to […]

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