The Ultimate Guide to Improving Contact Center Efficiencies
According to Strategic Contact, 23% credit union call centers reported that redesigning and automating inefficient processes through technology is a key priority for their organization over the next 12 months.
Appointment scheduling is a key contact center process that’s prone to inefficiencies due to the complexity of many different appointments types, multiple locations, hundreds of advisors and schedules. Is your contact center playing broken telephone with member appointments?
In this guide you’ll discover:
What may be broken in your current contact center appointment booking process;
Some common appointment booking issues in your contact centre and branch locations;
How to eliminate simple inefficiencies; and
The benefits of implementing an integrated scheduling solution.