Appointment scheduling for Telecom


Your Trusted Telecommunications Scheduling Software

There are many reasons why Coconut Software is selected over and over again to provide a VIP experience to  telecommunication customers.

The benefits are obvious:

  • Reduce wait times in store.
  • Measure location and individual performance.
  • C-Level Executive reporting.
  • Capture Customer and Appointment Data before the purchase transaction.
  • Provide a red carpet customer experience.


Download the Value Report

Recent Work

Activation & Repair

Activation & Repair

Small Business Needs

Small Business Needs

Customer Learning Sessions

Customer Learning Sessions

We understand your business.

In order to engage with customers in store or through real time appointment scheduling one has to understand all of the moving parts.

Here are a few things you need to answer as a business:

  • Where will the customer access the scheduling tool from our website? Or will it be a stand-alone site?
  • What internal systems do we need to communicate with?
  • Do we need to sync with any existing calendars?
  • What services are we going to offer?
  • At what time is an appointment considered a no-show?
  • What type of appointment data do we want to track. Both, client and internal.


The Coconut team makes communications and project management simple and efficient. They provide thought leadership, options and flexibility. Since 2010, they have delivered what they say they will. It is on time and on budget.

TELUS Appointments

Allison Hayes

Marketing Manager

Toronto, ON