Coconut Software Product Overview

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Why Real-Time and Personalized Appointments Matter

Optimizing the customer experience requires innovation and engagement at every touchpoint along the customer journey. Brands must identify ways to improve customer service in a 24/7 online world to achieve the level of success they desire.

 

As customers embrace new technologies, it is important for organizations to focus on customer service and invest in easy to use digital interfaces, in order to stay competitive.

 

Coconut Software enables enterprise brands to optimize the customer experience to create meaningful connections that drive business growth and brand loyalty.

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Improve Customer Engagement

Connect with customers at any time.

Impress customers with a seamless, branded online appointment scheduling experience. The intuitive user interface allows organizations to easily connect with customers at any time with realtime online appointment scheduling directly from your website. Provide greater value and a level of customer service that builds solid relationships and brand loyalty.

Optimize Corporate Performance

Improve meeting quality and employee productivity

Empower both staff and managers by providing a simplistic way to manage appointments and the complexities of multiple staff schedules, locations and service offerings. Users will enjoy the central and seamless functionality of the tool.

Increase Productivity Save valuable time for both customers and staff by eliminating the time and hassle of email and/or telephone bookings made only during business hours.

Improve Meeting Quality Capture important customer data before the appointment to ensure a more personalized experience that enhances the overall customer journey.

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Enterprise Ready

Dedicated to enterprise sucess, our goal is to help large organizations create the most appointments in the least amount of time, while elevating the customer experience. 

Single Sign On

Manage users from a centralized authority.

Deployment Options

Cloud Based Hosting.

White Label

Increase brand recognition with tailored branding of the customer booking tool and email notification.

Multi Brand & Locations

Centralize all brands and locations within one system and assign staff member accordingly.

2-Way Calendar Sync

Avoid double bookings by integrating 2-way calendar sync with Outlook and Google.

Role Based Access Control

Allow administrators to assign roles with different access based on job functionality.

Metrics & Performance Reporting

Receive valuable staff and customer data through centralized reporting to help measure location and staff productivity.

Multiple Text and Email Reminders

Reduce no-shows and increase business by automatically sending multiple reminders.

SLA & Support

Exceptional support with a dedicated customer success team.

Learn More

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Optimizing Customer Experience

Best practice white paper that outlines how organizations can optimize their customer experience with appointment scheduling software. Learn how to better engage with customers to increase satisfaction and revenue.
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Value Report

This report compiles our internal data, as well as, summarizes our enterprise customer survey to highlight the impact of appointment scheduling.
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TELUS - Video Case Study

TELUS Mobility and Coconut Software discuss their partnership on enterprise appointment scheduling.