Drive Long-Term Deposit Growth with Seamless Connections
When it comes to a winning formula for driving deposit growth, rates are only half the equation. Customers also need quick access to knowledgeable staff when they get stuck or have questions about best-fit products. Coconut Software equips your team with new tools, insights, and additional booking channels to open more accounts, upsell additional products, and keep funds flowing, ensuring sustainable growth and customer loyalty.
Coconut Catapults Loan Growth
↑ 2.5%
increase in new deposit accounts. Improved scheduling drives more deposit accounts.
$330k+
additional profit from new deposit accounts over three years. Enhanced services boost long-term deposit growth.
↓10 min
reduction in time for deposit account opening appointments. Streamlined processes reduce appointment durations.
Join 150+ Financial Institutions Boosting Loan Growth
Grab Customer Attention When Intent Is High
- Make it a snap for customers to connect with the right banking expert via your website, mobile app, or in-branch for deposit options.
- Route referrals from greeters, contact centers, and tellers directly to advisors, ensuring every opportunity is handled by the right person.
- Enable always-on scheduling CTAs, capturing interest in products and services even when staff are offline.
- Provide instant confirmation and reminders to reduce no-shows and maximize conversion opportunities.
“By using Coconut calendar, our agents are able to book seamless appointments with our members, allowing our bankers to have better conversations with more information at their fingertips. This has freed up a lot of time for us to focus on deepening our member relationships, which has helped push our growth.”
Equip Your Staff To Be Loan Growth Ambassadors
- Reduce follow-ups by sending customers appointment and documentation reminders, letting staff get to the core discussion faster.
- Provide a daily, birds-eye view so staff know exactly who’s coming in, at what time, and for which products, enabling highly effective meetings.
- Automatically gather customer information in advance, so advisors can tailor product recommendations to each customer’s specific needs.
- Offer personalized outreach with direct booking links to enhance customer relationships and drive repeat business.
Credit Union of Southern California (CU SoCal) saw a 12% increase in loan pull-through rate and Kemba Credit Union saw a 13% increase in loan production after implementing Coconut.
Get Data-Driven Insights to Capture Demand
- Gain actionable insights from scheduling or walk-in patterns—who, when, and where—so staff are positioned to capture every deposit opportunity effectively.
- Deploy floating staff virtually across locations, so high-demand services always have coverage.
- Track staff time, identify overbooked advisors, and manage availability to reduce wait times for in-demand services.
- Use data to monitor which CTAs and campaigns are generating the most deposit opportunities and conversions.
“We [now have] insight into our most-used locations, our most engaged staff, and our most popular services, which has changed our operations. Now we can ensure that we have enough coverage based on those metrics”
Grow Smarter Using Best Practices
- Implement expert playbooks to launch deposit-driving campaigns quickly and effectively.
- Join a network of financial institutions to share and adopt winning strategies in deposit growth.
- Use benchmarks and analytics to continually refine strategies and optimize deposit outcomes.
- Access real-time insights from Coconut’s analytics, enabling agile decision-making based on the latest data.
"They’re responsive, act like partners, and are not afraid to jump in. It’s been a good partnership, and the software is bulletproof."
