Elevate Meeting Success Through Intelligent Preparation
Productivity and customer satisfaction depend on well-prepared, efficient meetings. Advisors need quick access to relevant customer information and guidance on the best meeting approach, allowing them to focus on building strong relationships. Coconut ensures advisors are always ready, with seamless data access and optimized interactions that elevate every experience, giving your institution a competitive edge in customer service and relationship building.
Coconut Elevates Meeting Preparedness
↓10 min
reduction in handle time for loan-related appointments. Faster meetings increase productivity.
↑ 20%
increase in customer satisfaction ratings. Well-prepared meetings boost satisfaction.
↑ 30%
improvement in meeting efficiency. Streamlined processes reduce appointment durations.
Join 150+ Financial Institutions Boosting Loan Growth
Say Goodbye to Admin Overload
- Make manual fact-finding a thing of the past by giving staff a unified view of appointment details and customer histories.
- Help staff find time in their day to prioritize high-value meetings by routing customers with transactional needs to self-serve channels.
- Stop siloed apps from stealing time by allowing staff to book, reschedule, and manage appointments directly in the Coconut platform.
- Offer advisors quick access to relevant meeting details, helping them prepare effectively and deliver tailored service.
“Coconut has allowed our teams to manage increasing traffic flows. It’s given our teams the ability to really manage their day instead of the day managing them.”
Prepare More Personalized and Impactful Interactions
- Understand each customer’s needs so you can match them with the right expert the first time.
- Give staff a detailed preview of who they’re meeting and for what reasons, so they can proactively work on wowing every customer.
- Centralize all customer context and information in one spot for effortless meeting prep.
- Coach customers to bring the documents that keep the conversation moving forward.
"Before Coconut, when a customer would walk in and sit down, there was probably five-to-ten minutes of conversation on why they chose the credit union and what they were looking to accomplish. Now that information is taken up front when the appointment is scheduled."
Unlock Real-Time Customer Insights
- Allow advisors to view real-time updates on their daily appointments and service demand.
- Enable staff to adapt to changing schedules or high-demand periods through live appointment adjustments.
- Provide immediate visibility into advisor schedules, supporting managers in optimizing meeting flows and staff allocation.
- Ensure appointments are automatically updated with any last-minute changes, allowing advisors to stay prepared and efficient.
"Before Coconut, when a customer would walk in and sit down, there was probably five-to-ten minutes of conversation on why they chose the credit union and what they were looking to accomplish. Now that information is taken up front when the appointment is scheduled."
Performance Analytics and Continuous Improvement
- Monitor key metrics such as preparation time, meeting outcomes, and customer satisfaction to refine and optimize the meeting process.
- Track and analyze successful meeting patterns, establishing best practices that can be adopted organization-wide.
- Empower advisors to enhance meeting quality by sharing insights from high-performing meetings and identifying improvement opportunities.
- Benchmark advisor performance against top performers and industry standards to drive continuous improvement.
"They’re responsive, act like partners, and are not afraid to jump in. It’s been a good partnership, and the software is bulletproof."
