INTEGRATIONS—CUSTOMER EXPERIENCE
ADA
When the chatbot reaches its limit, Coconut picks it up.
What it is
Ada is an AI-powered chatbot platform that automates high-volume frontline support. Coconut’s integration provides the human escalation path — when self-service isn’t enough, the bot routes the member directly into a Coconut appointment booking.
How it works
Ada sends a secure deeplink generated by Coconut’s open API. The booking flow opens in chat as a web-view experience. Customer ID and intent metadata are passed so the advisor starts the meeting with full context from the chatbot conversation.
Best fit for
FIs using Ada for customer-facing chatbot support who want bot-to-booking escalation rather than bot-to-hold-queue or bot-to-dead-end.
