Serving over 50,000 members in Eastern Ontario, Canada, Kawartha Credit Union delivers a full suite of competitive financial products and needs-based advice across 22 branches. Martin Harris, Senior Manager of Retail Delivery, shares how the team at Kawartha Credit Union is using the data captured in Coconut to make informed decisions that optimize branch operations and improve member experience.
“When we were looking at expanding our hours back to traditional hours, or more competitive hours, we used the data from Coconut to see when are our members coming in, how long are they staying at the branches, and what type of engagements that they’re doing?”
Martin Harris
Senior Manager of Retail Delivery
Kawartha Credit Union
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