Why partner with a FinTech to keep up with the future of banking technology?

Last year over 70% of financial institutions globally placed “improving the customer experience” as one of their top 3 strategic priorities.  The financial services industry is evolving at a rapid rate, and many organizations are feeling the pressure to evolve the banking…

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Coconut Expands Its Board of Directors with Carrie Russell

“The very first time I met Carrie, it was obvious I wanted this tremendously successful women on the Coconut Board. She is brilliant, articulate, and has over 25 years of experience catapulting B2B brands within the financial services space,” stated, CEO & Founder, Katherine…

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Digital trends that are shaping the future of the banking industry

Who enjoys change? Change is not comfortable but it is inevitable, and the disruption that we are experiencing in financial services is quite significant as one of the oldest industries in the world is going digital.  Many organizations within retail, print media and travel…

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  • By Marketing
  • In Features
  • Posted July 25, 2018

Unpacking what ‘personalized service’ means for appointment-driven businesses

Think back to the last time you interacted with your bank, or credit union. Was it easy to get in touch? Did the organization recognize who you were--online or over the phone--and make you feel like a valued customer? How fast and easy was it to do business? These are all…

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The unexpected benefits of scheduling software that will convince you to prioritize this IT investment

PriceWaterhouseCooper recently reported that 81% of banking CEOs are concerned about the speed of technological change, more than any other industry sector.  Many financial services and business services organizations are scrambling to implement more digital processes to…

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Dealing with Call Center Problems? Here's how an integrated appointment solution can help.

“Customers contact enterprises at a greater rate over a greater number of channels — shifting between them seamlessly and even using channels simultaneously.” writes Kate Leggett in Forrester’s 2018 Customer Service Trends Report.

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How to improve call center customer service issues that are costing you money

Many businesses are realizing that improving the customer experience is critical to success, and are beginning to streamline their online channels to provide better service to their client base.  For appointment-driven organizations, the booking process is one of the most…

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Katherine Regnier receives 2018 Prairies Startup Canada Women Entrepreneur of the Year Award

Katherine Regnier was recognized as the recipient of the 2018 Prairies Startup Canada Woman Entrepreneur of the Year Award in Winnipeg. The Awards, which launched in 2014 and are now marking their fifth year, are the hallmark event celebrating outstanding achievement in…

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3 Ways Online Scheduling can Optimize Staff Time

When your staff are regularly preoccupied with inefficient tasks, it directly affects the productivity of your business.  Enterprise appointment scheduling software is an efficient and effective tool with many benefits, such as replacing the aggravating task of manually…

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How to Improve Customer Experience in Retail Banking

Attentions are divided. With all the different devices and distractions vying for people’s attention throughout the day, getting your message through can be tough. The retail banking industry has been struggling with this challenge for some time. So how do you break through…

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