Embracing a Customer-First Mindset: Key Findings From the Panel Discussion
In our recent panel discussion, financial industry experts weighed in on changing customer expectations. Check the highlights here.
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How Investing in Analytics Provides Big Returns for Banks
Advanced analytics allow banks and credit unions to gain deeper insights into big data, providing a huge ROI both now, and in the future of finance.
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Are You Addressing Customer Experience in your Digital Banking Transformation?
Financial Brand says digital transformation has seen significant investment by banks and credit unions, yet customer experience is stagnant. Let’s discuss.
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2019 Future Branches Consumer Study: Highlights From the Report
Digital banking is on the rise, and the role of the branch is evolving. View how with highlights from the 2019 Future Branches Consumer Study.
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3 Steps to Improving Operational Efficiency
From your employees, to your customers, to the data that ties them together, discover how to identify and eliminate operational inefficiencies in 3 steps.
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4 Customer Experience Lessons Banks & Credit Unions Can Learn From Amazon
From data utilization to partnerships, Amazon reigns supreme in customer experience. With a ‘Bank of Amazon’ on the horizon, it’s time to take notes.
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Coconut Software Names Matt Petrow Senior Director of Finance and Human Resources
Matt Petrow joins Coconut Software as the new Senior Director of Finance & HR, guiding the company’s financial strategy toward profitable long-term growth.
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4 Fintech Innovations for Creating Deeper Connections
The top 4 tech innovations in fintech emerging are turning casual bankers into devoted customers. How can banks and credit unions benefit from this trend?
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Strategies for the Impending Baby Boomer Crisis
Explore the boomer issues presented in a recent Financial Brand article, & how Coconut’s customer experience software fits into the marketing strategy.
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5 Things Financial Institutions Forget During a Digital Transformation
Make your digital initiatives work for you, not against you. Check our top 5 digital transformation errors and how Coconut Software can help you avoid them.
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