United Federal Credit Union Adds Online Appointment Scheduling with Coconut Software
Learn more about how Coconut Software transformed United Federal Credit Unions member experience through digital transformation.
Sun Community FCU Forges Ahead With Digital Transformation Alongside Coconut Software
March 22, 2019–Sun Community Federal Credit Union–the largest credit union headquartered in Imperial County, California–has just partnered with Coconut Software to transform member experience at its branches by offering a more streamlined appointment experience. Its new Indio Branch has been designed as a vibrant, open-concept cafe, and to match this modern approach to financial services they’ve implemented new appointment management technology from Coconut Software to offer a fresh, customer-focused experience for members while improving branch efficiency. “With this initiative we’re taking to expand and evolve our branches, enabling members with the option to independently book and manage their own appointments online is a key step in our plan to improve their experience,” says Patsy Ramirez, Sun Community Brand Experience Manager. “We plan to roll out this new concept at our Coachella branches initially and we anticipate that new membership in these key areas will grow.” Chief Revenue Officer at Coconut Software, Mark Ramsay, corroborates that the majority of credit unions across North America are midway through digitally transforming their business model, and that this is only possible with the right technology partnerships. “Improving the member experience by better connecting digital and in-person touchpoints is a key driver for many of our clients who are investing in appointment management,” shares Mark Ramsay, Chief Revenue Officer. “Coconut Software is the preferred appointment solution for banks and credit unions looking to evolve and we look forward to helping SCFCU reach their goals and continue growing their business.” About Coconut Software Coconut Software is transforming how banks and credit unions engage with their customers by allowing them to effortlessly manage on-demand and pre-booked appointments with real-time insights to optimize results. Working with financial services like Jackson Hewitt, First West, Connect First, and RBC, Coconut Software provides a solution that caters to complex scheduling requirements while delivering a premium experience. For more information click here About Sun Community Federal Credit Union Sun Community Federal Credit Union serves nearly 38,000 members through 11 branches in Southern California. Founded in 1954, Sun Community serves people who live, work, worship or volunteer in Imperial or Riverside County, CA. Sun Community Federal Credit Union has over $358 million in assets. Additional information is available at www.suncommunityfcu.org Looking to boost revenue and deliver a premium experience to your clients? Schedule a consultation with Coconut Software to learn more about how our appointment scheduling solutions can get you there.
How Jackson Hewitt Increased Scheduled Appointments With Coconut Software
Jackson Hewitt implemented Coconut Software to enhance the appointment scheduling process for both their customers as well as their staff.
London Drugs Implements Coconut Software Solutions
London Drugs has selected Coconut Software, an industry leading tech company, to deliver real time appointment scheduling for customers in order to easily connect with a London Drugs Expert in store. With the implementation of Coconut Software’s solutions, London Drugs will be able to manage appointments and leverage Coconut’s real time insights to build a relationship, not just a transaction. At London Drugs, they understand the value of time and the importance of offering a tailored customer experience. “Coconut is a simple to use, retail focused system that made it easy to fulfilll our needs for an easy way for customers to book time with our staff,” said London Drugs AGM of IT, Greg Martin. “It helped us be quick to market to meet a customer need quickly and without having to custom build a solution.” The partnership began in 2016, with a focus on mobile phone activation and computer product advice. With the success of these services, London Drugs has expanded to include camera, photo lab, and audio video system tutorials, photography tips, and beauty consultations, which are now available in select stores across Western Canada. The public can easily book a one-on-one sessions online. “Companies want to better understand their customers before they get to the till,” added Coconut Software CEO & Founder Katherine Regnier. “Our solution allows for meaningful and timely interaction between the company and a potential customer.” About Coconut Software Coconut Software, a Saskatoon-based tech company, is an industry leading software company that provides sophisticated yet simple appointment and lobby management solutions. Geared towards managing walk-ins, on-site & pre-booked appointments, all while providing real-time insights to optimize results, Coconut provides enterprise level solutions that redefine how customers interact with organizations while maintaining the highest levels of security and compliance. Born out of a need for real-time, easy-to-adopt scheduling and customer management, Coconut is the preferred solution for modern banks and credit unions across North America. Since its founding in 2011, the company has quickly become the leader in appointment scheduling and lobby management platforms for modernizing the customer experience, while saving companies time and money. What’s Next? Looking to boost revenue and deliver a premium experience to your clients? Schedule a consultation with Coconut Software to learn more about how our appointment scheduling solutions can get you there. Product Info Appointment Scheduling Data Sheet
TELUS Appointments Launches Coconut Software Solutions
TELUS launches appointment scheduling nationwide with Coconut Calendar. This cutting-edge program will change how customers connect in the retail space.
TCU Financial Implements Coconut Software
TCU Financial Group selects Coconut Software as their appointment scheduling solution to help staff manage their availability.