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Tag: In the news

CIBC Innovation Banking Provides Coconut Software With Growth Capital Financing

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TORONTO, April 23, 2019 – CIBC Innovation Banking is pleased to announce $1.75 million in debt financing with Coconut Software. The Company will use the financing to support its strategic plan and to invest in its growth. Coconut Software is a cloud-based SaaS appointment scheduling and lobby management solution that is modernizing how banks and credit unions engage with their clients. Founded in 2007, Coconut Software is headquartered in Saskatoon, Saskatchewan with an office in Toronto. The Company is backed by Information Venture Partners, ScaleUp Ventures, StandUp Ventures and Neal Dempsey of Bay Partners. Coconut focuses mainly in the financial services industry where high volume, multiple time zones, locations, staff availability and service offerings require a solution with unparalleled levels of security and compliance, and is on-demand and easy to use. By ensuring that the right staff member is available at the right time and place, Coconut’s solution enables banks and credit unions to drive more branch sales and increase customer loyalty while providing a streamlined and personalized experience. “CIBC Innovation Banking is excited to partner with a top tier management team that has built a scalable platform that allows clients to personalize relationships with their customers by transforming how they manage appointments. Coconut’s solutions are disrupting the industry standard,” said Rob Rosen, Managing Director, CIBC Innovation Banking. “CIBC is well-established as the leader in funding SaaS companies in Canada, and we’re happy that they will be there to help fund Coconut’s future growth,” said Katherine Regnier, Coconut’s CEO and founder. About CIBC Innovation BankingWith offices in Denver, Menlo Park, Montreal, Reston, Toronto and Vancouver, CIBC Innovation Banking delivers strategic advice, cash management and funding to North American innovation companies at each stage of their business cycle, from start up to IPO and beyond. The team has extensive experience and a strong, collaborative approach that extends across CIBC’s commercial banking and capital markets businesses in Canada and the U.S. About Coconut SoftwareCoconut Software is modernizing how banks and credit unions engage, because everyone’s time is money. With a centralized, service engagement platform, financial organizations can optimize their workforce with real-time insights into sales and support interactions, while providing an effortless customer experience across all touchpoints, whether online, in-branch, or through the contact center. The Company has been revolutionizing appointment scheduling since its launch in 2007. Looking to boost revenue and deliver a premium experience to your clients? Schedule a consultation with Coconut Software to learn more about how our appointment scheduling solutions can get you there.

Sun Community FCU Forges Ahead With Digital Transformation Alongside Coconut Software

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March 22, 2019–Sun Community Federal Credit Union–the largest credit union headquartered in Imperial County, California–has just partnered with Coconut Software to transform member experience at its branches by offering a more streamlined appointment experience. Its new Indio Branch has been designed as a vibrant, open-concept cafe, and to match this modern approach to financial services they’ve implemented new appointment management technology from Coconut Software to offer a fresh, customer-focused experience for members while improving branch efficiency. “With this initiative we’re taking to expand and evolve our branches, enabling members with the option to independently book and manage their own appointments online is a key step in our plan to improve their experience,” says Patsy Ramirez, Sun Community Brand Experience Manager. “We plan to roll out this new concept at our Coachella branches initially and we anticipate that new membership in these key areas will grow.” Chief Revenue Officer at Coconut Software, Mark Ramsay, corroborates that the majority of credit unions across North America are midway through digitally transforming their business model, and that this is only possible with the right technology partnerships. “Improving the member experience by better connecting digital and in-person touchpoints is a key driver for many of our clients who are investing in appointment management,” shares Mark Ramsay, Chief Revenue Officer. “Coconut Software is the preferred appointment solution for banks and credit unions looking to evolve and we look forward to helping SCFCU reach their goals and continue growing their business.” About Coconut Software Coconut Software is transforming how banks and credit unions engage with their customers by allowing them to effortlessly manage on-demand and pre-booked appointments with real-time insights to optimize results. Working with financial services like Jackson Hewitt, First West, Connect First, and RBC, Coconut Software provides a solution that caters to complex scheduling requirements while delivering a premium experience. For more information click here About Sun Community Federal Credit Union Sun Community Federal Credit Union serves nearly 38,000 members through 11 branches in Southern California. Founded in 1954, Sun Community serves people who live, work, worship or volunteer in Imperial or Riverside County, CA. Sun Community Federal Credit Union has over $358 million in assets. Additional information is available at www.suncommunityfcu.org Looking to boost revenue and deliver a premium experience to your clients? Schedule a consultation with Coconut Software to learn more about how our appointment scheduling solutions can get you there.

CBC Names Coconut Software as One of 2019’s Companies to Keep an Eye On

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Katrina German, a technology consultant based in Saskatoon, spoke with CBC Saskatchewan about some of the top companies to keep an eye on in the new year. At the top of the list, Katrina discusses Coconut’s Software’s recent success and growth in the article, “Saskatchewan’s Top 5 tech companies to keep an eye on in 2019.” “This is a well known group who has been making waves in the Canadian tech scene,” Katrina said. “When companies like Royal Bank, Telus, Rogers are setting up appointments with you, they are using Coconut Software.” Katrine German also covers Coconut Software $4.2 million CAD Series A round and the recent expansion to Toronto. “Back in 2017 they closed a $4.2 million CAD Series A round and they have been putting that money to good use,” German said. “They’ve got a huge team here in Saskatoon and they’re also expanding to Toronto.” Coconut Software is featured alongside the likes of Territorial, SalonScale, SafetyTek, and sMedia. Coconut Software is the preferred appointment and lobby management solution for modern banks and credit unions. By providing a streamlined yet sophisticated solution, organizations are able to use Coconut Software solutions to manage walk-ins, on-site and pre-booked appointments with real time insights to optimize results. Read the full list on CBC. Looking to boost revenue and deliver a premium experience to your clients? Schedule a consultation with Coconut Software to learn more about how our appointment scheduling solutions can get you there.