Tracking Appointment Analytics to Improve Customer Experience
Learn to use appointment and customer data to give your organization an edge over the competition. Track appointment analytics with Coconut Software.
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6 Steps to a Successful Technology Implementation Process
What can you do to ensure a smooth technology implementation process? Coconut Software has the 6 best steps to ensure a successful implementation.
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Coconut Software’s Rhys Smith Sits Down with American Bankers Association
We attended the ABA Wealth Management Conference in San Francisco in February in an effort to further understand the latest industry trends and issues, as well as gain strategic insights to help our customers succeed. While at the conference, Rhys Smith, Customer Success Manager at Coconut Software had the opportunity and pleasure to connect with […]
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Coconut Software Names Nathan Poellet as the First Director of Product
Nathan Poellet joins Coconut Software as its first Director of Product, leading the Product Management and Design/UX team.
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Mark Ramsay, Coconut Software CRO, Speaks at SalesTO
Mark Ramsay joins the SalesTO panel to discuss the importance of scaling sales, and offer advice on how to successfully build scale within the sales department of a company. Watch Now About Mark Ramsey: Formerly Chief Revenue Officer at Toronto-based EventMobi, Mark has a strong track record of driving growth and profitability in leadership roles […]
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Partnering With Vendors Providing Custom Branding
Have you ever visited a company website, clicked on a link from a call to action, and been redirected over to a web page that no longer looked or felt like the brand? If so, did you continue along the customer journey? Or did you bounce? Inconsistent branding can lead to brand confusion as well […]
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The Importance of Providing Real-Time Service
Did you know 80% of customers drop off the line when placed on hold for over 1 minute to schedule an appointment? Reduce churn, and optimize the customer experience by providing real-time service. As an appointment driven business, it is crucial you provide a seamless scheduling experience for your customers to drive business to your […]
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The Importance of Customer Journey Mapping
Failing to understand and map out how a new solution will fit into an existing customer journey risks making the experience worse, rather than better. After implementing new technology, there is an increased risk of a low adoption rate from customers. More often than not, this lack of adoption stems from the fact that the […]
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CBC Names Coconut Software as One of 2019’s Companies to Keep an Eye On
Katrina German, a technology consultant based in Saskatoon, spoke with CBC Saskatchewan about some of the top companies to keep an eye on in the new year. At the top of the list, Katrina discusses Coconut’s Software’s recent success and growth in the article, “Saskatchewan’s Top 5 tech companies to keep an eye on in […]
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3 New Banking Initiatives for 2019
On average, banks have become bigger, more profitable and better capitalized over the last decade, but which banking initiatives are key to their success? New initiatives in banking that encompass digital transformation has allowed the customer experience and operational processes to be greatly enhanced in many financial institutions, leading to their increasing success. What can […]
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