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By Kelly Wilson in Customer Experience Marketing Operations - Aug 5, 2019

Tracking Appointment Analytics to Improve Customer Experience

Learn to use appointment and customer data to give your organization an edge over the competition. Track appointment analytics with Coconut Software.

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Coconut Software - Blog - Digital Transformation
By Kelly Wilson in Digital Innovation - Jun 13, 2019

6 Steps to a Successful Technology Implementation Process

What can you do to ensure a smooth technology implementation process? Coconut Software has the 6 best steps to ensure a successful implementation.

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By Kelly Wilson in News and Events - Mar 18, 2019

Coconut Software’s Rhys Smith Sits Down with American Bankers Association

We attended the ABA Wealth Management Conference in San Francisco in February in an effort to further understand the latest industry trends and issues, as well as gain strategic insights to help our customers succeed. While at the conference, Rhys Smith, Customer Success Manager at Coconut Software had the opportunity and pleasure to connect with […]

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Coconut Software team photo of the Saskatoon Office
By Kelly Wilson in News and Events - Feb 13, 2019

Coconut Software Names Nathan Poellet as the First Director of Product

Nathan Poellet joins Coconut Software as its first Director of Product, leading the Product Management and Design/UX team.

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By Kelly Wilson in News and Events - Feb 4, 2019

Mark Ramsay, Coconut Software CRO, Speaks at SalesTO

Mark Ramsay joins the SalesTO panel to discuss the importance of scaling sales, and offer advice on how to successfully build scale within the sales department of a company. Watch Now About Mark Ramsey: Formerly Chief Revenue Officer at Toronto-based EventMobi, Mark has a strong track record of driving growth and profitability in leadership roles […]

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Coconut Software - Blog Hero - Brand Vendor
By Kelly Wilson in Marketing - Jan 16, 2019

Partnering With Vendors Providing Custom Branding

Have you ever visited a company website, clicked on a link from a call to action, and been redirected over to a web page that no longer looked or felt like the brand? If so, did you continue along the customer journey? Or did you bounce? Inconsistent branding can lead to brand confusion as well […]

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Coconut Software - Blog Hero - Real Time Service
By Kelly Wilson in Operations - Jan 10, 2019

The Importance of Providing Real-Time Service

Did you know 80% of customers drop off the line when placed on hold for over 1 minute to schedule an appointment?  Reduce churn, and optimize the customer experience by providing real-time service. As an appointment driven business, it is crucial you provide a seamless scheduling experience for your customers to drive business to your […]

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Coconut Software - Blog Hero - Customer Journey Mapping
By Kelly Wilson in Marketing - Jan 4, 2019

The Importance of Customer Journey Mapping

Failing to understand and map out how a new solution will fit into an existing customer journey risks making the experience worse, rather than better. After implementing new technology, there is an increased risk of a low adoption rate from customers. More often than not, this lack of adoption stems from the fact that the […]

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Coconut Software - Blog Hero - CBC
By Kelly Wilson in News and Events - Jan 2, 2019

CBC Names Coconut Software as One of 2019’s Companies to Keep an Eye On

Katrina German, a technology consultant based in Saskatoon, spoke with CBC Saskatchewan about some of the top companies to keep an eye on in the new year. At the top of the list, Katrina discusses Coconut’s Software’s recent success and growth in the article, “Saskatchewan’s Top 5 tech companies to keep an eye on in […]

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Coconut Software - Blog - Digital Transformation Trends for 2019
By Kelly Wilson in Digital Innovation Operations - Dec 26, 2018

3 New Banking Initiatives for 2019

On average, banks have become bigger, more profitable and better capitalized over the last decade, but which banking initiatives are key to their success? New initiatives in banking that encompass digital transformation has allowed the customer experience and operational processes to be greatly enhanced in many financial institutions, leading to their increasing success. What can […]

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