Customer Experience

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By Suchet Randhawa in Customer Experience - Aug 2, 2019

Embracing a Customer-First Mindset: Eliminating Friction Points in your Customer Multi-Channel Journey

Coconut Software and Future Branches have come together to provide insights from industry leading bank and credit union experts.

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Coconut Software - Blog Header - Digital Transformation
By Sean Wilson in Customer Experience Digital Innovation - Jul 31, 2019

Are You Addressing Customer Experience in your Digital Banking Transformation?

Financial Brand says digital transformation has seen significant investment by banks and credit unions, yet customer experience is stagnant. Let’s discuss.

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By Sean Wilson in Customer Experience - Jul 10, 2019

2019 Future Branches Consumer Study: Highlights From the Report

Digital banking is on the rise, and the role of the branch is evolving. View how with highlights from the 2019 Future Branches Consumer Study.

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By John Schoeler in - Jan 10, 2019

Optimize the Customer Experience with Enterprise Appointment Scheduling

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